Field Service Technician - Commercial Site Team

Figure AI

Los Angeles, US

On-site

Who this role is best for

Best suited to mid-level technicians with hands-on robotics experience who thrive in customer-facing field service roles.

Best fit for

Technicians comfortable diagnosing both hardware and software issues in robotics systems.
— “Proficient in troubleshooting mechanical, electrical and software-based issues”
Candidates with experience maintaining complex electromechanical systems in field environments.
— “3+ years experience working with complex systems”
Individuals who can document processes while working under time pressure.
— “Ability to work under short timelines when needed”

Things to consider

Physical requirement to handle components weighing up to 50 pounds.
— “Ability to remove and replace mechanical components up to 50lbs”
Site-based role requires presence at customer locations in Los Angeles.
— “this role will be based at one of our customer sites in Los Angeles”

How to stand out

Demonstrate specific examples of developing diagnostic tools or procedures.
— “Develop tools and document diagnostic procedures for process improvement”
Highlight experience with robotic components like harmonic drives or torque sensors.
— “Harmonic drive, clutches, torque/force sensor knowledge”
Show familiarity with both electrical diagnostics and mechanical assembly.
— “Familiarity with electrical hardware based diagnostic tools”

Pace · SteadyCollaboration · MediumAutonomy · MediumDecision Impact · TeamLevel · Mid

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

maintaining humanoid robot fleet
providing direct feedback to development teams
developing diagnostic procedures

Typical background

3+ years experience with complex systemsvalid drivers license

Skills & requirements

Required

TroubleshootingRobot MaintenanceMechanical AbilityElectrical Hardware Diagnostic ToolsSystem Architecture Diagnostic

Preferred

Robotics ExperienceFabrication ExperienceDAQ System ImplementationSmall Brushless Motor Experience

Stack & domain

Cmd PromptGoogle SuiteScopeDigital MultimeterCurrent ProbesTorque ToolsMechanical AssemblyPcb And Harness SchematicsJiraConfluenceSlackIpc 610620J-std-001RoboticsElectrical HardwareSoftware

About the role

Original posting from Figure AI via Greenhouse

Figure is an AI robotics company developing autonomous general-purpose humanoid robots. The goal of the company is to ship humanoid robots with human level intelligence. Its robots are engineered to perform a variety of tasks in the home and commercial markets. Figure is headquartered in San Jose, CA, but this role will be based at one of our customer sites in Los Angeles, CA.
We are looking for a Field Service Technician to compliment our superstar team. The role requires technical expertise and strong mechanical ability to troubleshoot and repair our humanoid robot fleet. This role is unique, you will be on the front line during commercial deployments, ensuring that both the robots and their supporting hardware are operational and optimized for customer-site.
Responsibilities: 
Responsible for the maintenance of humanoid robots and necessary site infrastructure at commercial or residential locations.
Perform routine maintenance and inspections of the humanoid robot fleet
Proficient in troubleshooting mechanical, electrical and software-based issues
Work closely with engineering, build, validation and fabrication teams to resolve issues quickly
Verify use-case stability on-site and provide direct, actionable feedback to the Development teams to drive product improvements.
Maintain detailed and accurate records of all maintenance and repairs
Develop tools and document diagnostic procedures for process improvement
Ability to follow assembly documentation
Ability to work under short timelines when needed
Experience in customer-facing positions
Requirements: 
3+ years experience working with complex systems
Familiarity with computer based tools such as but not limited to CMD prompt, Google Suite, in house development GUI’s
Familiarity with electrical hardware based diagnostic tools such as but not limited to Scope, Digital MultiMeter, Current Probes
Familiarity with torque tools and mechanical assembly
Ability to read PCB and Harness schematics 
Full system architecture diagnostic experience and organized diagnostic processes 
Ability to remove and replace mechanical components up to 50lbs
Great attitude and excited to face challenges
Valid drivers license and clean driving record
Bonus Qualifications:
Catia or CAD based program experience
Fabrication experience
PCB Rework experience
DAQ system implementation experience
Small brushless motor experience
Harmonic drive, clutches, torque/force sensor  knowledge
Robotics experience
Experience using Jira, Confluence, Slack
IPC 610, 620 or J-Std-001
The US base salary range for this full-time position is between $35 - $50/hr. 
The pay offered for this position may vary based on several individual factors, including job-related knowledge, skills, and experience. The total compensation package may also include additional components/benefits depending on the specific role. This information will be shared if an employment offer is extended.

Source: Figure AI careers (Greenhouse)