Field Service Technician - Dubai

Overview

Rapiscan Systems is a global leader in detection technology, providing advanced X-ray inspection solutions for ports, borders, airports, and other high-security environments worldwide.

We are currently seeking a Field Service Technician to provide on-site technical support for Cargo Vehicle Inspection (CVI) systems across the MEA region, with a primary base in Dubai.

Responsibilities

Provide field service engineering support for Cargo Vehicle Inspection (CVI) scanning systems

Carry out system repairs, preventive maintenance, and fault-finding on CVI systems and subsystems

Act as the customer’s assigned technical Point of Contact (POC)

Organise and execute scheduled maintenance and repairs on cargo systems including M60, T60, P60 ZBX, ZBV, Z-Portal, and T25

Support Mercedes-based service vehicle requirements, including oil changes, filters, and general upkeep

Provide 3rd line technical support to site engineers and customer representatives, both verbally and in writing

Deliver defect liability and post-acceptance support for CVI equipment

Instruct customers on system operation and maintenance

Complete technical documentation including service reports, engineering change requests, and service data entry into internal systems

Ensure all issued equipment (vehicles, tools, spares, consumables, and test equipment) is maintained safely and correctly

Uphold Rapiscan Systems’ core values of Integrity, Innovation, Accountability, and Teamwork

Qualifications

BTEC, City & Guilds, HNC, or equivalent qualification in an engineering discipline

Strong knowledge of hydraulic, electrical, and electro-mechanical systems

Experience with integrated IT systems including PLCs, high-voltage systems, and/or radar

Knowledge of IT networking solutions (CCNP or similar preferred)

Experience with low-voltage systems, CCTV, UVIS, and hydraulic systems

Willingness to work in a field-based role supporting critical security infrastructure