Financial Shared Services Analyst

SUMMARY OF RESPONSIBILITIES

The Financial Shared Service Analyst will provide administrative support to a BPO provider by ensuring FirstKey Accounts Payable and Accounts Receivables transactions are processed accurately and timely in accordance with Service Level Agreements. This position is required to produce and present a series of reports to senior management on a regular basis.

ESSENTIAL DUTIES

• Partners directly with our BPO provider to ensure optimal performance in the following areas:

• Vendor invoices and payments are processed timely by payment terms.

• Travel and expense transactions are processed timely and accurately.

• Cash receipts for rents, security deposits and resident ledger adjustments are applied timely and accurately. Includes coordinating the review of resident ledgers for affected transactions.

• Return of resident receipts and credit card disputes handling.

• Ensure security deposit transactions are reconciled and handled by each state’s requirement.

• Metrics benchmarking and reporting of all Accounts Payable and Accounts Receivable transactions.

• Service Level Agreement (SLA) Reporting

• Promote and reinforce customer service orientation and compliance standards with internal departments, BPO providers and other agencies.

• Investigate and resolve escalated discrepancies, seek manager approval when needed.

• Enforce the development, implementation, and maintenance of policies, standard operating procedures and service level agreements in coordination with our BPO provider according to organizational changes.

• Identify potential efficiencies and internal control enhancements through the implementation of technology.

• Serve as project leader regarding technology implementation and enhancements.

• Weekly and month end reporting to senior management to include Key Performance Metrics, Receivables Aging, Bad Debt reporting, Accounts Payable accruals, Travel and Expense accruals and Service Level Agreement(SLA) reporting.

• This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.

To perform this job successfully, an individual must be able to provide leadership to personnel and coach towards performing each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORKING CONDITIONS

• Primarily working indoors, office environment an may sit for several hours at a time

• Prolonged exposure to computer screens

• Repetitive use of hands to operate computers, printers, and copiers

REQUIRED EDUCATION AND EXPERIENCE

• Four-year College Degree in Business, Accounting, or General Business or equivalent experience

• Minimum 2-year of overall accounting experience in Accounts Receivable and or Accounts Payable

• Minimum 2-year leadership experience in providing leadership small to medium size teams

• Experience with banking regulations, bankruptcy guidelines for receipts and processing receipts

• Experience in contributing to and leading small projects

• Experience using Yardi or similar property management program

• Experience working in a fast pace, high-growth company

REQUIRED SKILLS

• Mathematics — Using mathematics to solve problems

• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems

• Time Management — Managing one's own time and the time of others

• Leadership experience to include conflict management, performance management and review, problem solving, process improvement

• Speaking — Talking to others to convey information effectively

• Writing — Communicating effectively in writing as appropriate for the needs of the audience

• Intermediate proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook)

• Advanced Excel knowledge

WORK STYLES & BEHAVIORS

• Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.

• Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.

• Sense of Urgency – Application of cash receipts transactions requires processing accurately and quickly.

• Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.

• Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations

• Integrity — Job requires being honest and ethical.

FirstKey Homes is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national or