Founding Account Manager

ABOUT PYLON

Pylon is the all-in-one B2B post-sales platform powered by conversational data and layered intelligence, helping companies run support and customer success in real time.

We’re backed by a16z, BCV, General Catalyst, and Y Combinator.

More than 1300 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io http://Incident.io run their support and customer success workflows on Pylon. We’re also featured on the Enterprise Tech 30 List https://www.enterprisetech30.com/.

Our product spans a large and complex problem space, which means there is real ownership, real responsibility, and a lot to build.

ROLE OVERVIEW

As an Account Manager at Pylon, you will own commercial outcomes for a defined portfolio of customers in our post-sales base with a focus on expansion revenue, renewals, and strategic account growth. You’ll partner closely with Customer Success Managers to drive revenue while ensuring customers achieve meaningful business results. This role is for a revenue-driven, relationship-focused leader who can balance commercial execution with customer value delivery.

WHAT YOU’LL DO

• Identify and drive expansion opportunities within an assigned book of customers

• Lead renewal discussions and negotiations, ensuring high renewal rates and predictable revenue outcomes

• Collaborate with CSMs to align health, adoption, and usage insights with commercial strategy

• Build and execute account plans that increase customer lifetime value and strategic engagement

• Establish strong, trusted relationships with customer stakeholders across the organization (executives, champions, operators)

• Maintain accurate forecasting, pipeline, and customer analytics

WHAT SUCCESS LOOKS LIKE

• Meeting or exceeding quarterly expansion + renewal revenue targets

• Strong alignment with CSMs measured by adoption signals and customer satisfaction

• Clear, executable account growth plans with measurable pipeline and closed revenue

• Timely and accurate forecasting with disciplined CRM discipline

WHAT YOU BRING

• 3+ years in Account Management, Sales, or post-sales roles with quota-carrying experience

• Consistent track record of meeting or exceeding revenue targets

• Strong understanding of multithreading, executive relationship management, and value-based selling

• Ability to develop deep understanding of complex technical products and translate features into business value for customers

• Excited to build playbooks to help scale up the AM team

• Comfortable using CRM and revenue tooling (e.g., Salesforce)

• Data-driven in identifying, prioritizing, and progressing expansion opportunities within a portfolio

REQUIREMENTS

• Location: Based in San Francisco or willing to relocate, with enthusiasm for working in person.

• Customer Communication: Comfortable interacting with customers daily over chat and video.

• Analytical Thinking: Able to deeply understand customer use cases and recommend thoughtful, strategic solutions.

• Operational Discipline: Highly organized, process-oriented, and capable of managing a high-volume workload.

• Product Curiosity: Interested in exploring product nuances and designing more efficient workflows.

• Bonus: Experience building or analyzing dashboards in modern analytics tools.

Our perks

🏥 Fully covered medical, dental, and vision insurance for employees

🏦 401(k) retirement plan

🚆 Commuter benefits

🌱 Parental leave

🏝️ 14 company holidays + unlimited PTO

🗺️ Annual offsite

🍽 Lunch, dinner, and snacks at the office

🏋️ Fitness stipend

More about Pylon

Funding: Series B led by a16z and BCV ($51M total raised)

Founders: Advith Chelikani https://www.linkedin.com/in/advith/, Robert Eng https://www.linkedin.com/in/robert-eng/, and Marty Kausas https://www.linkedin.com/in/martykausas

Team: Currently 90 and growing!