Fulfilment Excellence Manager

Emma Sleep

Lisbon, Lisbon

Career-pivot friendly

Who this role is best for

Best suited to mid-level professionals with experience in direct-to-consumer operations and international team collaboration.

Best fit for

Candidates with experience in direct-to-consumer business models
— “world’s largest direct-to-consumer (D2C) sleep brand”
Professionals comfortable working in a multicultural environment
— “colleagues from over 70 nationalities”
Individuals who thrive in collaborative, ownership-driven teams
— “values ownership, collaboration, and continuous knowledge sharing”

Things to consider

Position requires alignment with a mission-driven culture
— “shared ambition to learn, grow, and create lasting impact”

How to stand out

Highlight specific examples of improving fulfilment processes
— “develop sleep comfort products that empower our customers”
Demonstrate experience in scaling operations across markets
— “presence in over 35 markets”
Showcase adaptability in multicultural team settings
— “international team that values ownership, collaboration”

Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · TeamLevel · Mid Level

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

improved fulfillment processes
increased customer satisfaction

Typical background

operations managementlogistics

Skills & requirements

Required

Business OperationsTeam LeadershipProject ManagementCustomer Service

Preferred

Supply Chain ManagementLogistics

About the role

Original posting from Emma Sleep via Lever

Ready to lead, disrupt and reinvent the sleep industry?
We are Emma – The Sleep Company. Founded in 2015, we have grown into the world’s largest direct-to-consumer (D2C) sleep brand, with a presence in over 35 markets and more than 15 retail stores across Europe. 
Our mission is simple: to develop sleep comfort products that empower our customers to awaken their best every day. Today, our products are trusted by millions and recommended by leading consumer associations worldwide. 
It’s our people who bring this mission to life. At Emma, you’ll join a driven, international team that values ownership, collaboration, and continuous knowledge sharing. With colleagues from over 70 nationalities, we combine diverse perspectives with a shared ambition to learn, grow, and create lasting impact, together. 
Ready to awaken your best with us?

Source: Emma Sleep careers (Lever)