Fulfilment Executive - FTC

Multiverse is the upskilling platform for AI and Tech adoption.

We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.

Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.

In June 2022, we announced a $220 million Series D funding round co-led by StepStone Group, Lightspeed Venture Partners and General Catalyst. With a post-money valuation of $1.7bn, the round makes us the UK’s first EdTech unicorn.

But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.

Join Multiverse and power our mission to equip the workforce to win in the AI era.

ROLE OVERVIEW

We are seeking a highly motivated and results-driven Fulfillment Executive to join our team at Multiverse initially on a fixed term contract. In this pivotal role, you will be the face of the candidate admissions journey, acting as the lead architect and voice of the Multiverse experience for over 20,000 learners annually.

You will serve as an expert guide, steering candidates from their first point of contact through to successful enrolment. You will own the "big picture" of the funnel—delivering high-impact information sessions, overseeing rigorous eligibility assessments, and ensuring perfect role-fit evaluation. If you are a master of candidate sentiment and thrive in a high-engagement environment where you lead the narrative of the admissions journey, we want to hear from you

.

IN THIS ROLE, YOU WILL...

• Own the candidate fulfilment journey, managing the entire admissions process from initial interest through to programme enrolment.

• Deliver engaging information sessions to large groups of candidates, clearly articulating the benefits of our programmes and driving high-quality applications.

• Act as the lead for candidate queries, providing professional, clear, and empathetic support through both one-to-one written correspondence and verbal guidance.

• Assess eligibility and role fit, developing a deep understanding of our programme requirements to guide candidates into the roles that best suit their skills and career goals.

• Manage proactive and reactive candidate follow-ups, ensuring that applications move through the funnel efficiently and no candidate is left without an update.

• Ensure a frictionless "Flying Start" by identifying and resolving hurdles in the candidate application process before they reach enrolment.

• Provide feedback on candidate sentiment, acting as a vital bridge by sharing insights with Sales and Account teams regarding how candidates are responding to the initial sales pitch.

• Execute admissions processes across multiple systems with a high level of data integrity, ensuring candidate records are meticulously maintained and synchronised throughout the enrolment lifecycle.

ABOUT YOU

• Exceptional communication skills, with the ability to command a room during group sessions and provide nuanced, empathetic one-to-one written support.

• Strong organisational and time management skills, specifically in managing high-volume candidate pipelines and meeting enrollment deadlines.

• Detail-oriented mindset, with the ability to quickly learn and apply complex eligibility and regulatory frameworks for apprenticeship programs.

• Resilience and a growth mindset, comfortable navigating high-frequency candidate follow-ups and adapting to changing business and programme requirements.

• Candidate-centric approach, with a proven ability to assess "role-fit" and guide individuals toward the best outcome for their career

• Technically agile with a keen eye for detail; you are comfortable navigating evolving software landscapes and possess the methodical approach required to ensure data accuracy across disparate tools.

• A proactive and resilient mindset: with the capacity to scale your output and maintain focus during high-intensity phases of the admissions calendar

Desirable: Previous experience in a startup, scale-up, or consulting environment is preferred, given the fast-paced and ever-changing nature of our work.

Benefits

• Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year

• Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support

• Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month

• Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year

• Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!

Our Commitment to Diversity, Equity and Inclusion

We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here https://www.multiverse.io/en-GB/our-policies/equality-diversity-and-inclusion-policy.

Our Commitment to Safeguarding

Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy https://cdn.sanity.io/files/6y1mknvo/prod-20240319/50283d0600920c5f1e02cf44e54c0f1534c74e61.pdf, our Prevent Policy https://cdn.sanity.io/files/6y1mknvo/prod-20240319/35a5defca7346bb1c212250867754b0a7ae5b478.pdfand all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS).

For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings.

Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.