Functional Product Analyst

Company :

Highmark Health

Job Description :

JOB SUMMARY

This job supports one or more analytical aspects of the product management lifecycle, within a sub-product scope (one or more business application components). Uses regular judgement and discretion to collaborate with customers and business stakeholders in order to: Understand customer and stakeholder needs, business capability needs; Identity opportunities and create business cases and cost sheet analysis to support the product strategy and evolve the product roadmap; Translate high-level business needs into detailed business requirements for new / modified business capabilities; Perform research, analyze data to determine business problems and trends, assess business processes and business rules to identify/recommend opportunities for process improvements and / or recommendation new / modified business capabilities; Work with business stakeholders and delivery partners to prioritize business capabilities in the product backlog; Provide root cause analysis and corrective action plans; Proactively work with delivery partners to verify and govern delivery of customer needs, and ensure on-time, quality delivery. The incumbent identifies, documents, and resolves risks, defects and issues. Analyzes market trends for competitive insight to correlate into business value statements and drive business platform recommendations. Builds organizational and platform knowledge in one or more disciplines to advance professional track career. Uses functional and organizational knowledge to mentor junior resources. Requires thorough understanding of assigned business platform and business integrations points to analyze and manage delivery across the product management lifecycle.

This role can be hybrid or remote. If you live within 50 miles of an office you are required to be onsite 3 days a week. (T,W,Th).

ESSENTIAL RESPONSIBILITIES

• Work with Customers, Business Stakeholder, Vendors, Designers, IT Delivery Partners, and other team members to capture capability needs and drive quality business solutions. Create and maintain deliverables such as business vision, business requirements, customer personas, stakeholder and / or journey maps, product capability roadmaps, product KPIs/metrics, and implementation / delivery plans.
• Participate in the full product management delivery life cycle by actively participating with business and IT delivery teams using modern product management delivery practices and methodologies, such as Agile / Scrum, Kanban, etc. to manage product requirements, delivery plans, business product backlog & prioritization, testing, prototyping, and defining customer/user acceptance criteria.
• Support various aspects of business analysis, business requirements definition and documentation, business user testing, business requirement traceability, and full product capability delivery (e.g., user acceptance testing plans, scenarios, documentation, defect management) to ensure minimal production defects are realized and completing analysis of the results tying back to customer impacts.
• Effectively communicate with team members, customers, partners, and management, including assisting with or conducting business and product requirement walkthroughs and sprint reviews, reporting project / delivery status, supporting and governing delivery of in-house and vendor solutions and providing accurate and concise documentation.
• Participate in sprint plans and reviews to ensure product capability development aligns with customer needs and defined business objectives.
• Ensure compliance for required standards and all necessary approvals have been obtained throughout the product management and delivery project lifecycle.
• Other duties as assigned or requested.

EDUCATION

Required

• Bachelor's degree in Business Administration, Business Management, Information Technology, Information Systems or related field

Substitutions

• 6 years of related and progressive experience in lieu of Bachelor's degree

Preferred

• None

EXPERIENCE

Required

• 3 years in a Business Analysis and/or Analyst role

Preferred

• 1 year with Lean/Six Sigma and/or Process Improvement
• 1 year in the Health Insurance Industry
• 1 year in the Healthcare Industry

LICENSES or CERTIFICATIONS

Required

• None

Preferred

• Lean/Six Sigma
• Project Management Professional (PMP)
• Business Analysis Professional (IIBA)
• Human Centered Design (HCD) / Design Thinking

SKILLS

• Analytical Skills
• Problem-Solving
• Communication Skills
• Report Writing
• Agile Methodology
• Agile Project Management
• Product Management
• Critical Thinking
• Analysis
• Elicitation / Documentation skills

Language (Other than English):

None

Travel Requirement:

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-based

Teaches / trains others regularly

Occasionally

Travel regularly from the office to various work sites or from site-to-site

Rarely

Works primarily out-of-the office sellin