Best suited to senior logistics professionals with D2C e-commerce experience who can lead cross-functional teams remotely across US and Canada markets.
Derived from job-description analysis by Serendipath's career intelligence engine.
Original posting from Iherb via Greenhouse
Job Summary:
The Global Logistics Team Lead - US partners with the Global Logistics management to lead execution and strategy across the U.S. and Canada carrier network. This position leads the U.S. Logistics team to continuously improve the carrier portfolio by developing and improving delivery solutions for outbound direct-to-consumer delivery solutions in the US and Canada market. This position also acts as the key liaison with transportation vendors as well as collaborating with cross-functional teams to drive further logistics efficiencies and delivery related experience.
Job Expectations:
Lead the development of cost- efficient, competitive and customer experience-focused shipping solutions that balance customer experience, cost and operational efficiency
Own and support continuous improvement of the end-to-end delivery experience, including estimated delivery promise, shipment visibility, predictive modeling for shipment delay and notifications and logistics related experience.
Develop, refine, and track vendor performance metrics and internal US specific KPIs
Provide guidance, direction and feedback to Global Logistics team to drive execution excellence and consistent delivery experience improvements
Lead to drive US delivery projects, risk mitigation, and deliverables
Oversee training junior team members to ensure consistent understanding of processes, systems, and compliance requirements, etc.
Serve as subject matter expert demonstrating in-depth knowledge of market, culture, logistics-related regulations and policies, clearance procedures, and carrier capabilities
Build and maintain strong relationship with vendors to resolve delivery related issues and identify opportunities for projects/initiatives to achieve mutual growth
Develop new, progressive, and creative delivery programs/products throughout the assigned shipping lane(s)
Set-up new and continually improve existing processes for the assigned lanes and carriers.
Perform research, gather, and analyze data for assigned lanes and projects, and translate insights into actionable recommendations
Actively identify and scope new opportunities to improve how we serve customers and business processes
Maintain and audit TMS vendor rates and routings, lead times, pick-up times, logos, VAT, tracking mapping, and shipping content
Proactively investigate beyond surface-level issues to uncover root causes and implement long-term, systemic solutions that prevent recurrence and improve delivery reliability and efficiency.
Seek improvements in processes between the Global Logistics team and its internal and external partners
Perform audits, comply with internal compliance process, review logistics processes and support contract process with the Leadership team when needed
Perform site visit at carrier’s facility and attend in person team meeting when required
Support assigned projects when needed
The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.
Knowledge, Skills and Abilities:
Required:
Experience in enhancing delivery networks for direct to consumer shipping solutions to improve transportation cost, speed, and customer experience
Experience working in an e-Commerce environment and deep understanding of the D2C (Direct-to-Consumer) landscape
Proven track record in complex carrier negotiations including contract review
Applies sound judgment and experience to plan and execute effectively, balancing cost, speed, and customer experience trade-offs.
Ability to partner with cross-functional stakeholders to design and implement new analytical models and tools, enabling data-driven decisions and optimize cost, service, and delivery experience
Strong project management experience including managing complex project goals, providing timely project updates, etc
Ability to coordinate and guide the work of the team of a geographically distributed team across different time zones while fostering a positive environment for the team members
Ability to analyze and evaluate complex information to identify optimal solutions
Strong vendor management experience to drive success for the end consumer
Experience with training and developing team members
Highly proficient in all Microsoft Office software including Google Docs, Word, PowerPoint, Excel, etc.
Experience Requirements:
Generally requires a minimum of 7+ years of experience in a logistics environment with deep knowledge of transportation economics and supply chain.
Education Requirements:
Bachelor's degree in business or logistics or in a related field required or equivalent work experience.
Judgment/Reasoning Ability:
Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy. Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.
Equipment Knowledge:
Highly proficient in all Microsoft Office software including Google Docs, Word, PowerPoint, Excel, etc.
Experience Requirements:
Generally requires a minimum of 7+ years of experience in a logistics environment with deep knowledge of transportation economics and supply chain.
Education Requirements:
Bachelor's degree in business or logistics or in a related field required or equivalent work experience.
Judgment/Reasoning Ability:
Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy. Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.
Physical Demands:
(Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) While performing the duties of this job, the team member is regularly required to talk and hear. The team member is frequently required to sit; use hands and fingers, bend, stoop and reach with hands and arms.
Work Environment: The noise in the work environment is usually moderate. Other factors are:
Professional, yet casual work environment
Office / Warehouse environment
Work closely with global teams across multiple regions; flexibility in working hours may be required
The anticipated pay scale for this position can be found below, however the pay range applicable to you may vary by geographic location based on where the job is located or where you work. The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, etc. iHerb, LLC is a multi-state employer and this pay scale may not reflect positions that work in other states or locations.
Employees (and their families) that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical, dental, vision, and basic life insurance programs and may enroll in our company’s 401(k) plan. Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the company’s policies. Employees will enjoy paid holidays throughout the calendar year. Eligibility requirements for these benefits will be controlled by applicable plan documents.
Hired applicant may be awarded Restrict Stock Units and receive annual bonuses pursuant to eligibility and performance criteria defined in the respective plan documents and policies.
For more information on iHerb benefits, visit us at iHerbBenefits.com.
Anticipated Pay Scale:$80,000&
Source: Iherb careers (Greenhouse)