Head of Payments · Stripe · Solidgate · US Subscription SaaS

Onhires
Europe (remote)
Remote

Who this role is best for

Best suited to hands-on payment operations experts working in high-volume US subscription SaaS environments with a preference for Eastern European time zones.

Best fit for

  • Senior individual contributors with direct experience optimizing payment acceptance rates in subscription businesses.
    — “senior hands-on individual contributor role”
  • Professionals who have personally managed merchant accounts and payment processors in B2C SaaS.
    — “Manage and optimize merchant accounts and payment processors”
  • Candidates from high-risk payment sectors like dating or iGaming with US market expertise.
    — “dating, gambling/iGaming, aggressive consumer subscription businesses”

Things to consider

  • Performance-based compensation with uncapped bonuses tied to payment optimization outcomes.
    — “uncapped performance-based bonus structure”
  • Eastern European time zone alignment preferred despite remote work flexibility.
    — “Eastern Europe preferred”

How to stand out

  • Quantify past improvements in payment acceptance rates and chargeback reduction.
    — “Current payment acceptance rate is 60%. The goal is to reach 90%”
  • Highlight specific tools and platforms used for payment orchestration.
    — “Experience with modern payment infrastructure such as Stripe, Solidgate”
  • Demonstrate AI and automation experience in payment operations.
    — “Leverage AI and automation tools to streamline payment operations”
Pace · SteadyCollaboration · MediumAutonomy · HighDecision Impact · CompanyLevel · Senior

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • Increased payment acceptance rate
  • Reduced chargeback ratio
  • Optimized payment infrastructure
Typical background
Payment OperationsSubscription BillingPayment Risk Management

Skills & requirements

Required

Payment OrchestrationPSP ManagementMerchant AccountsRecurring BillingChargebacks

Preferred

Ai-driven Payment OptimizationSubscription SaasHigh-risk Payments

Stack & domain

Payment OrchestrationPsp ManagementMerchant AccountsApproval/acceptance OptimizationRecurring Billing/subscription PaymentsChargebacks/risk ManagementAi And Automation ToolsStripeSolidgateOwnership MindsetProblem SolvingCollaborationSubscription SaasHigh-volume Subscription EnvironmentPayment Infrastructure

About the role

Original posting from Onhires via Ashby

Our client is a profitable and fast-growing B2C subscription SaaS company operating in the US market. The business is already generating 7-figure monthly revenue and is scaling aggressively with a lean, high-performance team.

The company works in a complex subscription billing environment where payments performance directly impacts revenue growth. They are now hiring their first dedicated Head of Payments to fully own and optimize the entire payments function.

What makes this role interesting

  • Direct impact on revenue through payment performance optimization
  • Full ownership of the payments domain
  • Lean, high-ownership environment with fast decision-making
  • Strong performance-based bonus structure
  • Opportunity to work on large-scale US subscription billing operations

What the company is looking for

This is a senior hands-on individual contributor role.

The company is NOT looking for:

  • corporate banking profiles
  • finance/accounting professionals
  • strategy-only leaders
  • people managers disconnected from execution

They are specifically looking for someone who personally operates and improves payment infrastructure in a high-volume subscription environment.

Current state & opportunity

Current payment acceptance rate is 60%. The goal is to reach 90% through structured milestones. Chargeback ratio is currently at ~1.5% and under control.

Main responsibilities

  • Manage and optimize merchant accounts and payment processors
  • Improve payment acceptance/approval rates
  • Work with payment orchestration and routing logic
  • Monitor and reduce chargebacks, disputes, and payment-related risks
  • Leverage AI and automation tools to streamline payment operations — reducing manual work and scaling impact without growing the team
  • Collaborate with internal teams when billing issues affect funnel performance
  • Analyze payment performance and optimize recurring billing flows
  • Build strong relationships with PSPs/acquirers

Ideal background

Strong preference for candidates with experience in:

  • B2C subscription SaaS
  • mobile subscription products
  • high-risk payments
  • dating
  • gambling/iGaming
  • cybersecurity
  • crypto
  • aggressive consumer subscription businesses

Must-have experience

  • 5+ years in payments/payment operations
  • Strong hands-on experience with:
  • payment orchestration
  • PSP management
  • merchant accounts
  • approval/acceptance optimization
  • recurring billing/subscription payments
  • chargebacks/risk management
  • Deep understanding of US billing/acquiring ecosystem
  • Experience with modern payment infrastructure such as Stripe, Solidgate, or similar platforms

Compensation & Setup

  • Remote
  • Full-time
  • B2B contract
  • Competitive compensation discussed individually + uncapped performance-based bonus structure
  • Eastern Europe preferred

Source: Onhires careers (Ashby)

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