Role Description
This position does not require the employee to be on-site full-time to perform most effectively. The employee’s role enables them to work off-site on a permanent basis. This position requires an employee to cover territory visits to dealerships in a reoccurring frequency.
The territory covers dealerships within the Northeast Region, including:
- Maine
- Vermont
- New Hampshire
- New York
- Connecticut
- Rhode Island
- Massachusetts
- New Jersey
- Pennsylvania
The selected candidate must live within the territory, defined as any of the listed states, or relocate into the territory. Relocation may be provided.
What You'll Do
- Achieve performance goals through CAP objective development and employee reviews.
- Provide monthly performance updates (FSE Dashboard).
- Host operational and performance review meetings with management.
- Serve as the primary contact for Regional Aftersales Field Team members on FSE issues.
- Analyze data on FSE operations and generate management reports.
- Assist FSEs with complex cases requiring additional intervention.
- Train and manage FSEs, coordinating training on new product features and techniques.
- Review regional cases for quality and timeliness, providing coaching as needed.
- Foster relationships with Regional Management to improve product quality.
- Manage expense reports and procure necessary tools for FSE operations.
Qualifications
- Proven leadership experience in managing a team.
- 5+ years of hands-on experience in an Automotive Dealership Service Department or equivalent vehicle diagnostics and repair.
- Proficient in MS Office applications (Word, PowerPoint, Excel, Outlook).
- Strong ability to manage, resolve, document, and close issues promptly while maintaining relationships with Regional Teams and Dealership Management.
- Track record of maintaining high customer satisfaction across multiple locations.
- Experience in creating and delivering specialized training, with the ability to work autonomously.
Requirements
- Associate or bachelor’s degree in engineering or automotive technology.
- Current certifications in the following Automotive Service Excellence (ASE) Tests:
- A1-A9, plus Master Technician certification
- T1-T8, plus Master Technician certification
- L1-L4 certification
- Knowledge of LAN/WAN IT infrastructure, GM vehicle control systems, including controller area networks, GM LAN, Data Bus Diagnostic Tools (e.g., via TIS/GDS, NeoVi /V-Spy Intrepid Tools, Buffalo Tool, INCA Tool, etc.), Pico Scope and other diagnostic tools.
- Knowledge of GM Global Connect Service Applications, GM Service Training College (GM STC) training web site and applications.
Benefits
- Medical, dental, vision
- Health Savings Account
- Flexible Spending Accounts
- Retirement savings plan
- Sickness and accident benefits
- Life insurance
- Paid vacation & holidays
- Tuition assistance programs
- Employee assistance program
- GM vehicle discounts
- Bonus potential based on company performance, job level, and individual performance
Compensation
The salary range for this role is ($86,400 - $137,900). The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.
Travel Requirements
The selected candidate will be required to travel at least 50% or more on a frequent basis.
Additional Information
This position requires the ability to legally operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review.