IAM Analyst I

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

About the role

We are seeking an IAM Analyst to support the execution and continuous improvement of core Identity & Access Management processes, with a primary focus on launching and operating our User Access Review (UAR) program.

This role is designed for someone with 1-2 years of experience who is building foundational expertise in IAM. You will contribute to projects of medium complexity with limited oversight, primarily focused on executing operational processes that directly support the team’s key results (KRs) around governance, compliance, and least-privilege access.

You will work within defined IAM procedures while applying critical thinking and sound judgment to manage access data, drive review completion, and identify process improvements.

KEY RESPONSIBILITIES:

User Access Reviews (Core Ownership Area):

• Execute and coordinate periodic User Access Reviews (UARs) across SaaS and business-critical applications.

• Prepare reviewer populations by validating access data and resolving inconsistencies.

• Track review completion, follow up with stakeholders, and ensure deadlines are achieved.

• Manage and verify revocation workflows in accordance with defined procedures.

• Produce audit-ready documentation and evidence of review outcomes.

• Identify recurring data quality or process gaps and recommend targeted improvements.

You will operate within established governance frameworks while exercising judgment to resolve moderate-scope issues (e.g., unclear ownership, incomplete data, or reviewer disputes).

IAM Operations & Governance Support:

• Support Joiner, Mover, Leaver (JML) governance processes.

• Review access requests to ensure alignment with policy and least-privilege principles.

• Assist in maintaining accurate documentation of access models, reviewer assignments, and control workflows.

• Support audit activities by gathering and validating evidence.

Contribute to medium-complexity IAM initiatives that improve governance, control effectiveness, and operational efficiency.

Process Execution & Continuous Improvement:

• Execute BAU IAM processes reliably and consistently.

• Analyse trends in UAR findings and operational tickets to identify improvement opportunities.

• Propose practical enhancements to streamline reviews, improve data accuracy, or reduce manual effort.

• Contribute to project work that ladders up to team KRs (e.g., improving UAR completion rates, reducing manual revocations, increasing audit readiness).

• Support documentation and runbook updates as processes mature.

Scope & Impact:

• Works on problems of moderate scope requiring analysis of access data and stakeholder inputs.

Applies critical thinking within defined IAM procedures and policies.

• Receives general guidance for day-to-day work and more detailed support when handling new or unfamiliar tasks.

• Contributes to medium-complexity initiatives while developing deeper IAM domain knowledge.

• Builds productive working relationships with application owners, IT teams, and business stakeholders.

Required Skills & Experience:

• 1-2 years of experience in IAM, IT Operations, Security Operations, or a related field.

• Bachelor’s degree or equivalent practical experience.

• Foundational understanding of:

• Identity lifecycle (Joiners/Movers/Leavers)

• User Access Reviews / certifications

• Least-privilege principles

• Experience working with access data (Excel/CSV filtering, validation, basic analysis).

• Strong organisational skills and attention to detail.

• Ability to follow defined procedures while applying judgment to resolve moderate-scope issues.

• Clear communication skills and ability to build working relationships across teams.

• Experience supporting audit or compliance processes.

• Interest in process automation or scripting.

Nice to Have:

• Exposure to IGA tools (e.g., SailPoint, Okta, ConductorOne).

• Familiarity with ticketing systems (Jira Service Management, ServiceNow).

• Basic understanding of SSO, MFA, and directory services.

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.