Implementation Associate

ABOUT BRELLIUM

Brellium's mission is a big one – to improve the standard of care across the US healthcare system. We’ve built AI-powered technology that helps healthcare providers deliver safer, higher-quality care - starting with the first real-time medical review platform built to fix clinical and compliance risks before they impact patients.

Each year, 1 in 20 people in the U.S. experiences a medical diagnostic or compliance-related mistake. Most providers lack the time, staffing, and tools to mitigate these issues - so they go unnoticed, impacting care quality and increasing clinical and financial risk.

Brellium is building the AI-powered platform that helps providers deliver safer, more consistent care by mitigating risk early and aligning patient visits with clinical best practices. Our goal is to give every provider in the U.S. the tools to deliver clinically excellent, data-driven care - at scale.

Brellium was founded in 2021. Since then, we’ve grown to serve over 250,000 providers across all 50 states who use Brellium to take better care of their patients and ensure data-driven, compliant care. We’re a Series A company with over $30MM in funding from First Round Capital, Left Lane Capital, and Menlo Ventures.

ABOUT THE ROLE

As Brellium's Implementation Associate, you'll be the operational foundation of a growing implementation team deploying AI-powered compliance technology to healthcare organizations across the country. You'll own the core technical and project steps that make implementations run — clinical configuration, integration setup, engineering ticket management, and rigorous documentation — supporting Implementation Managers across their accounts while independently managing your own focused portfolio of ABA and behavioral health customers from kickoff through go-live. This is an ideal role for someone who takes pride in being the most dependable person on the team, wants to build deep expertise in healthcare compliance technology, and is excited to grow into a full-cycle implementation career, managing their own customer portfolio at a fast-moving health-tech company.

WHAT YOU'LL DO AT BRELLIUM

CUSTOMER-FACING EXECUTION:

• Communicate clearly and professionally with customer project leads throughout every deployment, from kickoff through go-live.

• Set clear expectations with customers about process, timelines, and what's needed from them — so there are no surprises and trust builds naturally.

• Maintain a positive, reassuring presence with customers through technical challenges, delays, and moments of ambiguity — because your composure directly shapes their confidence in Brellium.

PROJECT MANAGEMENT & OPERATIONAL DISCIPLINE:

• Review and action Sales handovers effectively for your book of ABA and behavioral health customers, ensuring nothing gets lost between the sale and the first kickoff call.

• Understand time-to-value and go-live metrics — why they matter to the business, what drives them, and how your work directly affects them.

• Follow project plans with discipline and communicate status proactively — your teammates and customers should never have to ask where things stand.

• Escalate scope changes, timeline risks, and customer concerns to senior team members before they become missed commitments.

• Accurately track deployment milestones, configurations, and exceptions in HubSpot and Linear without gaps or delayed entries.

• Complete deployment documentation accurately and on time

DEPLOYMENT & CONFIGURATION:

• Follow deployment playbooks while staying attentive to each customer's specific context, constraints, and clinical workflows — recognizing that a go-live is the foundation of long-term customer success, not just a task to complete.

• Learn EMR integration fundamentals and the data flow requirements between customer systems and Brellium.

• Leverage internal technology to build the foundation of Customers’ Brellium environments — ensuring we’re meeting requirements and delivering solutions that are accurate and effective

• Document customer-specific configurations and exceptions with precision so that the Customer Success team inherits a complete, accurate picture at handoff.

SUPPORT ENTERPRISE & COMPLEX DEPLOYMENTS:

• Shadow more complex, non-standard or enterprise implementations to build your understanding of edge cases and specialty-specific nuances before you encounter them independently.

• Build working knowledge of Brellium's full platform — chart auditing, coding review, and workflow configuration — through structured onboarding, internal training, and active shadowing of complex / enterprise deployments owned by Implementation Managers.

• Develop foundational understanding of compliance requirements and documentation standards across Brellium's core specialties, with a particular focus on ABA and behavioral health.

WHAT WE'RE LOOKING FOR

• 0–2 years of experience in implementation, project coordination, customer success, or a related operational or customer-facing role

• Strong organizational skills and attention to detail — you can track multiple workstreams simultaneously and nothing falls through the cracks

• Clear, professional written and verbal communication — you're comfortable running customer calls and writing customer-facing project updates

• A genuine drive to build expertise quickly — you don't need to know healthcare compliance on day one, but you need to be motivated to master it

• A collaborative, team-first mindset — you take pride in being a reliable, unblocking force for the people around you

• Comfortable working in a fast-paced, early-stage environment where processes are still evolving

• Based in New York City; Brellium works in-person from our Flatiron office

BONUS POINTS

• Healthcare technology, consulting or customer management experience

• Familiarity with EMR or EHR systems

• Experience using HubSpot, Linear, or similar CRM and project management tools

Compensation: $85,000 - $125,000

We are committed to offering a comprehensive and competitive total rewards package, including robust health benefits, commuter benefits, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.

BENEFITS OFFERED INCLUDE:

• 401(k) Retirement Savings Plan

• Equity Compensation

• Dinner Provided via DoorDash & stocked kitchen for NY employees

• Medical, Dental, and Vision coverage coverage of up to 100% premiums for you and your family

• HSA / FSA

• 11 paid holidays each year

• Unlimited PTO

• Training and professional development

• Hybrid Work Schedule (4 days onsite, 3 if located > 1 hour away)

WHAT IT MEANS TO BE "ONE OF US"

Bias to Action: Brellium teammates do not wait to make reversible decisions or seek unnecessary approval. We quickly decide and move forward. If the decision was incorrect, we quickly reverse it and move forward.

Thinks for themselves: Brellium teammates do not take things at face value. We ask "why" until base truth is reached. If a better solution is present, Brellium teammates use it, regardless of status quo.

Negative Maintenance: The opposite of high maintenance isn’t low maintenance - it’s negative maintenance. Brellium teammates are poised under pressure, self-motivated, self-improving, self-disciplined, self-aware, and non-defensive.

Expect Excellence: We hold ourselves to exceptionally high and continuously rising standards. We strive for thoughtfulness in our decision making, and for speed and quality in our execution. We acknowledge trade-offs and communicate proactively.

Communicate with Clarity: Brellium teammates communicate concisely, directly, and purposefully. We optimize for ensuring our points are easily understood the first time.

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