ABOUT RUNDOO ℹ️
Our mission is to empower independent supply stores with best-in-class technology. Think of your local hardware store or mom-and-pop nursery—these are our clients. From paint to lumber to flooring, over 200,000 such stores across the country sell over $1T of building materials annually using outdated, on-premises systems. We’re aiming to help them modernize so that they can continue to thrive.
Backed by leading investors including Bessemer and CRV, we've raised $18M across three rounds and are growing quickly. Our team is made up of builders, sellers, and industry veterans with a shared goal: to bring modern technology to an overlooked industry.
WHAT YOU’LL DO AS AN IMPLEMENTATION MANAGER AT RUNDOO 🗒️
- Project manage the full implementation process: Oversee the journey of getting a client live on Rundoo, from initial kickoff call post contract sign to hardware ordering and setup to managing live and async portions of training to providing day-of go live support to providing 2-3 weeks of post go live high touch support before handing off to the client success team.
- Build strong client relationships: Develop a deep understanding of each client’s unique needs and goals, offering personalized, hands-on support throughout the onboarding process to ensure a seamless experience.
- Partner with sales development and customer success teams: Collaborate closely with both teams to ensure smooth handoffs and successful transitions, maximizing client satisfaction and long-term success.
REQUIREMENTS ☑️
- Excellent communicator with a track record of building strong, consultative customer relationships
- Experience in project management with exceptional attention to detail
- Problem solver who can proactively address client challenges proactively and troubleshoot issues to ensure a smooth implementation process.
- Ability to become an industry expert through working with clients, consulting with experts on our team, and independent learning
- Valid U.S. driver’s license
- At maximum: 1-2x a month, 1-3 days at a time
BONUS POINTS 🌟
- Familiarity with or experience in paint and hardware, building materials, construction supply, or related industries.
- Comfortable adapting to a dynamic environment where priorities may shift and new challenges arise regularly.
- Prior experience in education.
- Experience driving change with customers adopting new workflows or systems.
COMPENSATION 💵
- Base Salary: $86k - $107k (based on geography)
ABOUT THE TEAM 👥
- Leigh https://www.linkedin.com/in/leigh-avera-39ba19b3/ - Former high school math teacher who has applied their love of teaching to the implementation space. Avid concert goer and traveler!
- Jason https://www.linkedin.com/in/jason-webb-274228342/ - Former paint store manager, early client of Rundoo, now helping businesses experience the benefits of Rundoo.
- Viviana https://www.linkedin.com/in/viviana-renteria-quintero -Former Agtech specialist who worked for an organic certifier for 8ish years and an Agtech startup for 1.5ish years.
- Humberto https://www.linkedin.com/in/humberto-rodriguez--/ - Business and Information Technology specialist with 8 years of hardware store and ERP system experience.
- Lej https://www.linkedin.com/in/lejwilliams/ - Passionate about tech and helping people; here to find problem-solvers who care about impact as much as innovation.
Additional Rundoo Team Members you’ll be working closely with:
INTERVIEW PROCESS 🎤
Part 1: Simulate a sales → implementation handoff call
A resource document will be provided - you’ll also have time to prepare and ask questions in person. The goal is to see how you develop an agenda, problem-solve live, and what types of clarifying questions you ask clients.
Part 2: Product Training
We’ll go through a short demo of a section of Rundoo. You’ll then have time to explore independently and ask questions. Then, you’ll run a short training session on the section of Rundoo you reviewed.
ABOUT OUR FOUNDERS 🌲
HOW WE'VE FUNDRAISED 💰
We've raised $18m across three rounds:
BENEFITS 🏋️
- Full medical, dental, and vision coverage (100% of premiums for you, 50% for dependents)
- Unlimited PTO with 10 company paid holidays
- Daily team lunches for those in office
- Learning materials and audiobook subscriptions