Intelligent Automation Engineer - Epic Workflows - 138877

Reassignment Applicants : Eligible Reassignment clients should contact their Disability Counselor for assistance.

This position has the option of working a hybrid or remote schedule.

DESCRIPTION

UC San Diego Health is on a journey to build and mature enterprise intelligent automation and applied artificial intelligence capabilities that deliver meaningful, measurable impact at scale across the health system. This work reflects a sustained organizational commitment to developing these capabilities as a core part of how care is delivered and supported. The purpose of UCSDH's intelligent automation efforts is grounded in the quadruple aim, using AI-enabled technologies to expand access to care, improve clinical and operational outcomes, enhance quality and safety, and support a better experience for both patients and care teams.

A key focus is leveraging real-time data, automation, and AI-driven decisioning to reduce administrative burden, enable more efficient operations, and allow clinicians and staff to spend more time on direct patient care. Central to this strategy is the Mission Control vision, which brings together real-time data, automation, and applied AI to provide system-wide insight and coordinated action across the care continuum, including population health. This includes delivering targeted solutions across the health system while also establishing a centralized capability for system-level assessment, prediction, and action.

This work is being developed under an enterprise Intelligent Automation Center of Excellence (CoE) model, enabling coordinated design, governance, and scaling of automation and AI solutions across a multi-platform, multi-vendor ecosystem. The technology landscape supporting this work is intentionally dynamic, with an emphasis on identifying best-fit solutions over time while scaling a cohesive enterprise platform that integrates complementary tools and capabilities.

This role emerged from the Jacobs Center for Health Innovation and now operates within UC San Diego Health Information Services under shared leadership with JCHI, sharing data, infrastructure, and strategic direction while maintaining close ties to translational innovation and supporting enterprise operations at scale.

Position and Team:

UC San Diego Health is seeking an Intelligent Automation Engineer (Epic & Workflow Integration) to design, build, configure, and optimize intelligent automation agents across enterprise platforms including Notable Health, Epic Agent Factory, UiPath, and related orchestration systems. This role focuses on integrating intelligent automation within Epic and related clinical systems, including workflow design, configuration, and bidirectional integration between Epic and external automation platforms. The engineer works closely with the Intelligent Automation Product Manager to translate operational use cases into production-ready automation agents that integrate across multimodal environments and are seamlessly embedded into clinical and operational workflows. This role focuses on building enterprise-scale, AI-enabled, cross-platform automation and decision systems that extend beyond traditional RPA to include agentic, event-driven, and workflow-integrated automation operating across multiple platforms and environments.

The position operates within a multidisciplinary team that includes data scientists, product managers, cloud engineers, and enterprise platform specialists. The position reports to the JCHI Co-Director within UC San Diego Health Information Services.

This is a senior technical role that requires deep expertise in Epic applications and workflow integration, along with the ability to independently lead complex automation initiatives involving EHR systems. The role involves close collaboration with clinical and operational stakeholders across Hospital operations, Care Navigation Hub, Revenue Cycle, Outpatient Departments, and Population Health to design and deploy automation solutions that drive measurable efficiency gains and sustained system-wide operational impact. The role includes designing workflow-integrated automation with appropriate human-in-the-loop controls, ensuring safe failure handling, auditability, and alignment with clinical and operational risk considerations. As part of the broader intelligent automation team, this role contributes to advancing the organization's automation governance framework and ensuring safe, scalable, and high-performing deployment of automation solutions in clinical environments, including continuous monitoring, performance optimization, and coordination of workflows across Epic and external systems in complex, multi-platform environments.

What We're Looking For:

The ideal candidate brings strong experience with Epic applications and EHR-integrated solutions, with demonstrated ability to design and implement workflows that incorporate intelligent automation within clinical and operational settings. Experience working