Internal Controls & Risk Analyst - Optimize & Influence

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

This job collaborates with internal teams to influence the quality and effectiveness of internal control processes. It involves evaluating and recommending alternative solutions, conducting assessments, and engaging in continuous improvement initiatives.

Job Description:

Essential Responsibilities:

Collaborate with internal teams to influence the quality and effectiveness of internal control processes. Evaluate and recommend alternative solutions to improve internal control systems. May act as a subject matter resource for entry level and developing colleagues Conduct assessments of internal control effectiveness and compliance. Engage in continuous improvement initiatives to enhance internal control practices.

Minimum Qualifications:

3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities And Preferred Qualifications

Partner closely with Servicing Experience business leaders and our Second Line of Defense (SLOD) partners to identify and assess risks pertaining to the business. Your insights from risk assessments will form the basis for risk response strategies and prioritization, guiding risk mitigation activities and monitoring efforts.

Your day to day

Evaluating the inherent risks associated with Service Experience processes. Identifying and assessing corresponding controls to determine the strength of the control environment. Analyzing the need for additional controls and evaluating residual risks. Analyzing key risk metrics for Service Experience, extracting valuable insights from dashboards and reporting tools to support decision-making processes and drive risk mitigation strategies. Articulating and presenting escalated risks to management, providing clear assertions on risk exposure and highlighting potential impacts on Service Experience operations and objectives. Developing and maintaining comprehensive inventories of risks and controls to facilitate effective risk management and control optimization. Identifying control gaps resulting from new regulatory requirements and product changes across Service Experience, proactively addressing potential risks and ensuring compliance with evolving regulations. Maintaining accurate and up-to-date data in Governance, Risk, and Compliance (GRC) tools for areas under responsibility, ensuring transparency and efficiency in risk management processes. Maintain strong understanding of key risk management principles and PayPal products and services within area of responsibility.

What Do You Need To Bring

Risk, Compliance, banking, process management, or similar experience. Experience in process mapping and documentation. Experience in managing risks, controls, and/or complianc