IT Data Analyst

Responsibilities

IT Helpdesk & Corporate Support (~20%)

· Provide Level 1 IT support for Corporate Office users (~35 users)

· Manage user provisioning, device setup, access rights, and asset

tracking

· Troubleshoot common issues (M365, endpoints, printers)

· Escalate complex infrastructure issues to central IT or vendors

· Maintain structured ticket logs and monthly support reporting

Data Governance & Quality (~20%)

· Support structured data quality assessments across corporate and plant

systems

· Coordinate with data owners to maintain master data integrity

· Maintain enterprise data standards, dictionaries, and validation rules

· Support digitization of manual data capture processes

· Identify and document systems of record for key operational data

· Work on digitization of data

Process Automation (~40%)

· Document and map repetitive/manual processes across plants and corporate

functions

· Identify and prioritize automation opportunities

· Develop and maintain low-code/RPA workflows

· Test, deploy, and monitor automation performance

· Maintain automation inventory and quantify efficiency gains

· Track and report time savings and error reduction

· Continuously refine deployed automations

Applied AI / ML Support (~20%)

· Prepare structured datasets for AI/ML use cases

· Perform exploratory data analysis (EDA)

· Manage and maintain ETL/ELT pipelines for centralized data preparation

· Support development, testing, and monitoring of predictive/prescriptive

models

· Document model performance and improvement opportunities

Qualifications & Skills

Education

· Degree in Information Systems, Computer Science, Data Analytics, or

related field

Technical Skills

· Working knowledge of SQL, Python or R

· Familiarity with JavaScript, HTML, CSS (basic level)

· Experience with Power BI or similar visualization tools

· Exposure to low-code automation tools (Power Automate, UiPath, etc.)

· Understanding of data governance and data lifecycle principles

· Strong documentation discipline

Helpdesk Technical Skills

· Windows 10/11 troubleshooting

· Microsoft 365 administration and support

· Email configuration and troubleshooting

· End-user device and peripheral support

· Basic network connectivity troubleshooting

· User and access management

· Shared drive and permission management