Geared toward mid-level IT/DevOps professionals comfortable with cross-team troubleshooting and operational improvement in a multi-OS environment.
Derived from job-description analysis by Serendipath's career intelligence engine.
Original posting from Sony PlayStation via Greenhouse
Why Sony Interactive Entertainment?
Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
We’re looking for an IT / DevOps Support Engineer to join a shared operational function working across both our IT and DevOps teams. This is a hands-on technical role focused on second-line support, infrastructure operations, monitoring, vulnerability remediation, and service improvement.
The role is ideal for someone who enjoys troubleshooting, operational problem-solving, and working across a broad technical estate. You’ll act as a bridge between traditional IT support and DevOps operations, helping improve service quality, operational maturity, and day-to-day reliability across the environment.
You’ll take ownership of repeatable and business-critical technical tasks, contribute to better documentation and processes, and work closely with senior engineers, developers, and support teams to resolve issues efficiently.
What You’ll Be Doing
Managing and triaging operational support tickets
Investigating technical and infrastructure issues
Providing advanced desktop and endpoint support across Windows, Linux, and macOS
Supporting infrastructure administration and maintenance activities
Monitoring alerts and carrying out first-line remediation
Supporting vulnerability remediation and patch management processes
Maintaining and improving operational runbooks and documentation
Assisting with onsite support, and hands-on troubleshooting when required
Improving escalation quality and support processes
Contributing to operational stability, repeatability, and continuous improvement initiatives
What We’re Looking For
We’re looking for someone with strong second-line troubleshooting skills and a practical, investigative mindset.
You should ideally have experience with:
Windows, Linux, and macOS support
Infrastructure and endpoint troubleshooting
Ticketing systems such as Jira or similar platforms
Monitoring and alerting tools
Patching and vulnerability management processes
Networking fundamentals and access control concepts
Scripting or automation for operational tasks
Documentation and process improvement
Experience or familiarity with DevOps environments, tooling, or operational support models would be a strong advantage.
You should also be:
Comfortable working across multiple teams and technologies
Organised and process-oriented
Confident communicating with both technical and non-technical users
Interested in continuous improvement and operational maturity
Comfortable using AI-assisted workflows and tooling as part of day-to-day support activities
Why Join Us?
This role offers the opportunity to work across a broad and modern technical environment while developing skills in both IT operations and DevOps support. You’ll gain exposure to infrastructure, developer platforms, monitoring, automation, and operational engineering practices while working closely with experienced technical teams.
It’s an excellent opportunity for someone looking to grow into a broader infrastructure, platform, or DevOps engineering career path.
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.