IT Infrastructure Engineer (RMA & Diag)

Nebius
London, GB
On-site

Who this role is best for

Aimed at mid-level engineers with deep IT hardware troubleshooting skills who thrive in data center environments.

Best fit for

  • Engineers who excel at diagnosing complex server hardware and firmware issues.
    — “Solve the most challenging firmware and hardware related issues with servers
  • Technicians comfortable being the escalation point for junior staff.
    — “Act as a subject matter expert and point of escalation for L1 and L2 technicians
  • Candidates who proactively improve processes and documentation.
    — “Improve support processes, documentation and training materials

Things to consider

  • Position requires working in a data center location.
    — “You’re welcome to work in one of our data centers
  • Must collaborate with vendors on warranty replacements.
    — “Collaborate with vendors on warranty replacements (RMA)

How to stand out

  • Highlight any experience with electronics repair at the component level.
    — “Skills of repairing electronics at the component level (SMD)
  • Demonstrate your ability to create and refine technical documentation.
    — “Create new processes and documentation for IT hardware team
  • Showcase your network troubleshooting skills if applicable.
    — “Knowledge of network equipment and troubleshooting
Pace · Fast PacedCollaboration · MediumAutonomy · MediumDecision Impact · TeamLevel · Mid

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • resolved complex firmware and hardware issues
  • created new processes and documentation
  • improved support processes
Typical background
IT infrastructuredata center operationshardware troubleshooting

Skills & requirements

Required

Datacenter KnowledgeIT Hardware TroubleshootingUnix/linuxEquipment MonitoringData Analysis

Preferred

Electronics RepairNetwork Equipment TroubleshootingDriving License Type B

Stack & domain

Unix/linuxData AnalysisTroubleshootingEquipment MonitoringDocumentationProcess ImprovementVendor ManagementProactivenessResponsibilityCollaborationCommunicationIt InfrastructureData CenterAIHardware Troubleshooting

About the role

Original posting from Nebius

About Nebius:

Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.

Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.

Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.

The role

We’re looking for a IT infrastructure engineer to troubleshoot and solve data center IT hardware issues, process the RMA. This is a position for a technical expert working at the intersection of multiple technical and operational domains.

You’re welcome to work in one of our data centers.

Your responsibilities will include

Solve the most challenging firmware and hardware related issues with servers, involving in-depth knowledge of system architecture and advanced troubleshooting

Execute workarounds and solutions for IT hardware issues

Act as a subject matter expert and point of escalation for L1 and L2 technicians

Create new processes and documentation for IT hardware team

Collaborate with related departments to im

Collaborate with vendors on warranty replacements (RMA), create requests and manage.

Improve support processes, documentation and training materials

Requirements

Knowledge of datacenters, and server equipment

Deep knowledge of IT hardware and practical experience of troubleshooting

Skills working with the Unix/linux operating system and command line

Experience with equipment monitoring, data analysis and presentation

Proactiveness and sense of responsibility

High proficiency in spoken and written English

It will be a bonus if you have

Skills of repairing electronics at the component level (SMD)

Knowledge of network equipment and troubleshooting

Driving license type B

Benefits & Perks:

Competitive compensation

Career growth and learning opportunities

Flexibility and work-life balance

Collaborative and innovative culture

Opportunity to work on impactful AI projects

International environment and talented teams

What's it like to work at Nebius:

Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI 

Equal Opportunity Statement:

Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.

Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire. 

If you need accommodations during the application process, please let us know.

Source: Nebius careers

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