IT Manager

ABOUT AMIGO

Amigo partners with healthcare organizations to deploy robust AI infrastructure that directly serves patients and providers. Our agents handle clinical workflows and patient engagement across the entire journey: pre-visit intake, care navigation, post-visit care plans, patient monitoring, and more.

We're fresh off our Series A backed by Tier 1 investors like Madrona, General Catalyst, and Optum Ventures. Our work is validated with leading academic medical institutions. Our agents have reached 3M+ patient encounters and are on track to 10x this year.

ABOUT THIS ROLE

The IT manager will be an integral part of our technology department, responsible for planning, directing, and coordinating all computer-related activities to ensure our infrastructure is both high-performing and ironclad. The ideal candidate balances technical mastery with leadership, ensuring that our networks, software, and hardware not only run smoothly today but are prepared for the challenges of tomorrow.

WHAT YOU'LL DO

• Strategic Planning: Develop and implement IT strategies and projects that align with the organization’s overarching goals.

• Infrastructure Management: Oversee the installation, maintenance, and upgrade of the organization’s networks (LAN/WAN), hardware (servers, workstations), and software suites.

• Security & Compliance: Direct all data security operations, including firewall management, backups, disaster recovery protocols, and internal audits to protect sensitive information.

• Budgeting: Manage the IT annual budget, ensuring cost-effective procurement of hardware and software licenses.

• System Optimization: Monitor system performance regularly to identify bottlenecks and implement "best-practice" solutions for increased efficiency.

WHAT WE'RE LOOKING FOR

• 5+ years of experience in IT operations, with at least 2 years in a supervisory or management role.

• Direct experience working in an early stage start-up as part of a small or solo IT team

• Deep understanding of network administration, cloud computing, and cybersecurity frameworks.

• Proven ability to lead complex technical projects from conception to completion.

• A sharp analytical mind capable of troubleshooting critical system failures under pressure.

• Ability to translate complex technical jargon into actionable insights for non-technical stakeholders.

BENEFITS (AVAILABLE TO FULL-TIME EMPLOYEES)

HEALTH & WELLNESS

• Comprehensive health, dental, and vision insurance

• Daily catered lunch and dinner

• Mental health support and wellness coaching

• Flexible wellness stipend for fitness, therapy, or personal growth

GROWTH & DEVELOPMENT

• Annual learning budget for courses, books, or conferences

• Conference attendance budget for professional development

• Annual team offsite

• Academic collaboration opportunities

• Unlimited PTO

OUR CORE VALUES

If patients aren't getting better care, we haven't earned the right to scale. Every internal decision gets pressure-tested: does this make patients' lives better? If we can't draw the line, we question why we're doing it.

We hold a high bar for the team because patients are counting on us to get this right. But high standards only work with genuine investment in each other. You can take risks, admit mistakes, and challenge ideas—not despite our standards, but because of them.

We move fast by default, but speed without judgment is recklessness. The discipline is knowing which decisions are reversible vs. not. In healthcare AI, the companies that win will be fast everywhere they can be and careful everywhere they must be. We build the muscle to do both.

We instrument patient outcomes, provider ROI, system performance, and clinical accuracy. But data without action is surveillance. Every metric should have an owner, a threshold, and a response plan. If we're measuring something but never acting on it, we stop measuring it.

WHO BUILDS WITH US

• Low ego: Politics and territory don't interest you. The best ideas win, regardless of who has them.

• Direct: You say the hard thing, challenge ideas openly, and commit fully once decided.

• High agency: You thrive on trust rather than instruction. When you see something is broken, you fix it. You don’t file tickets and wait for someone else.

• Bar of excellence: You hold yourself to a bar most people wouldn't, and you want teammates who do the same.

• Skeptical: You push back on rules that don’t make sense and question assumptions that haven’t earned their place.