IT Operations Specialist

Factory
San Francisco, US
On-siteCareer-pivot friendly

Who this role is best for

Geared toward mid-level IT professionals comfortable with managing SaaS systems and endpoint security in a fully in-office setting.

Best fit for

  • Mid-career IT generalists with hands-on SaaS administration experience.
    — “Own day-to-day IT operations across Okta, Google Workspace, GitHub, Slack, Rippling”
  • Candidates who balance technical skills with process documentation discipline.
    — “Maintain accurate IT inventory, documentation, support tickets, and repeatable operational workflows”
  • Pragmatic troubleshooters comfortable with macOS-centric environments.
    — “Configure, maintain, and troubleshoot employee laptops, with a focus on macOS”

Things to consider

  • Mandatory 5-day office presence in San Francisco.
    — “This is an in-office position (5 days/week) in San Francisco”
  • Windows support is secondary but required.
    — “with a focus on macOS and occasional Windows support”

How to stand out

  • Demonstrate specific examples of IT workflow automation.
    — “Identify opportunities to automate recurring IT workflows”
  • Highlight cross-functional collaboration with security teams.
    — “Partner with Security and Engineering on access requests”
  • Show vendor management experience in previous roles.
    — “Coordinate with vendors, external partners, and internal stakeholders”
Pace · Fast PacedCollaboration · MediumAutonomy · MediumDecision Impact · TeamLevel · Mid

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • Managed IT operations across multiple SaaS systems
  • Configured and maintained employee devices
Typical background
IT SupportSystems Administration

Skills & requirements

Required

IT OperationsSaas AdministrationEndpoint ManagementSecurity ControlsTroubleshooting

Preferred

IT AutomationCertifications

Stack & domain

It SupportHelpdeskSystems AdministrationMacosWindowsOktaGoogle WorkspaceGitHubSlackMdmSaas AdministrationEndpoint ManagementInternal It AutomationAccess ControlsWorkflowsOnboardingOffboardingAccount ProvisioningAccess ReviewsEmailGroupsDevice SetupDevice ComplianceMfaPassword PoliciesSecurity ControlsTroubleshootingInventoryDocumentationSupport TicketsOperational WorkflowsGithub AdministrationSaas ApprovalsInfrastructure-related It ChangesAutomationCommunicationCustomer ServicePrioritizationIndependenceComptia A+Network+ItSecurityAdministration

About the role

Original posting from Factory via Ashby

Factory is seeking an IT Operations Specialist to help build and operate the internal technology foundation for a fast-growing engineering organization.

IT Operations Specialist Responsibilities

In this role, you will own the systems, devices, access controls, and workflows that keep our team productive and secure, from onboarding and offboarding to SaaS administration, endpoint management, and internal IT automation.

What you will do and achieve:

  • Own day-to-day IT operations across Okta, Google Workspace, GitHub, Slack, Rippling, and related SaaS systems.
  • Manage employee onboarding, offboarding, account provisioning, access reviews, email, groups, and device setup.
  • Configure, maintain, and troubleshoot employee laptops, with a focus on macOS and occasional Windows support.
  • Support endpoint management, device compliance, MFA, password policies, and other security controls.
  • Triage and resolve access, hardware, software, Wi-Fi, email, and productivity-tool issues quickly and pragmatically.
  • Maintain accurate IT inventory, documentation, support tickets, and repeatable operational workflows.
  • Partner with Security and Engineering on access requests, GitHub administration, SaaS approvals, and infrastructure-related IT changes.
  • Identify opportunities to automate recurring IT workflows as Factory scales.
  • Coordinate with vendors, external partners, and internal stakeholders to keep IT operations running smoothly.

Qualifications

  • 3+ years of IT support, helpdesk, or systems administration experience preferred.
  • Working knowledge of macOS environments, with occasional Windows support.
  • Familiarity with Okta, Google Workspace, GitHub, Slack, MDM, and other common business software.
  • Strong troubleshooting, communication, and customer service skills.
  • Ability to prioritize tasks and work independently.
  • Relevant certifications such as CompTIA A+ or Network+ are a plus.
  • This is an in-office position (5 days/week) in San Francisco (walking distance to Caltrain)

Source: Factory careers (Ashby)

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