IT Support Engineer

Alta Ares
Paris, FR
On-site

Who this role is best for

Best suited to mid-level IT professionals with experience in security-sensitive environments and fluency in both French and English.

Best fit for

  • Candidates with experience in defense or security-sensitive organizations will find this role aligned with their background.
    — “Experience in a defence, dual-use, or security-sensitive organisation is appreciated”
  • IT professionals who have managed Google Workspace and SaaS tool stacks in a startup environment.
    — “Proven hands-on experience managing Google Workspace administration”
  • Individuals comfortable with autonomous work in a lean, fast-scaling environment.
    — “Comfortable working autonomously in a lean environment with broad scope”

Things to consider

  • The role requires handling sensitive systems and confidential data with discretion.
    — “Discreet and trustworthy — you handle access to sensitive systems and confidential data”
  • Fluency in both French and English is mandatory.
    — “Fluent in French and English”

How to stand out

  • Highlight specific instances where you built IT processes from scratch in a scaling environment.
    — “establish robust processes for a company scaling rapidly”
  • Demonstrate your ability to anticipate IT needs before they become problems.
    — “Proactive and service-minded: you anticipate IT needs before they become problems”
  • Showcase experience with MDM solutions and endpoint security.
    — “Exposure to IAM principles, MDM solutions (Jamf, Intune, or equivalent), and endpoint security is a strong plus”
Pace · SteadyCollaboration · MediumAutonomy · MediumDecision Impact · TeamLevel · Mid Level

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • Build and maintain the internal IT infrastructure
  • Establish robust processes for a company scaling rapidly
  • Work in close coordination on security and access policies
Typical background
Experience in IT support or related field

Skills & requirements

Required

Device ManagementUser Identity ManagementOnboarding/offboardingInternal IT SupportAccess Permissions Management

Preferred

Security-conscious PracticesProcess ImprovementTeam Coordination

Stack & domain

Device ManagementAsset ManagementUser ManagementOnboardingOffboardingInternal SupportAccess ManagementProblem-solvingCommunicationResponsivenessAutonomyTrustworthinessIt SupportSecurity

About the role

Original posting from Alta Ares via Ashby

ABOUT ALTA ARES

Alta Ares is a deeptech startup founded in 2024, building real-time AI for defense operations — ISR, C-UAS, and autonomous systems. Our clients are NATO-aligned militaries and defence institutions, with regular deployments during live exercises and operational demonstrations. We raised €2M seed in May 2025, 50M in June 2026, and are expanding fast.

Our product suite includes:

  • Real-time AI ISR module deployable on drones and tactical platforms
  • Counter-UAS solution enabling autonomous drone takeover in GNSS-denied environments
  • Full-stack MLOps platform for training & deploying military-grade AI models
  • Data fusion and trajectory prediction

ROLE & MISSION

As IT Support Engineer, you will be Alta Ares' go-to person for all internal IT operations — from provisioning laptops and creating email accounts to managing access rights and supporting employees across international offices. You will ensure that a fast-moving, security-conscious team always has the tools, access, and support it needs to operate at full speed.

This is a hands-on, high-ownership role. You will build and maintain the internal IT infrastructure from a relatively early stage, establish robust processes for a company scaling rapidly, and work in close coordination on security and access policies.

  • DEVICE & ASSET MANAGEMENT
  • Own the full lifecycle of Alta Ares' hardware fleet: procurement, configuration, inventory tracking, maintenance, and decommissioning
  • Manage the laptop and equipment stock across Paris HQ and other offices
  • Configure and deploy workstations for new joiners (MacOS / Windows / Linux depending on role)
  • Maintain an up-to-date asset register and ensure all devices comply with internal security standards
  • Coordinate repairs, replacements, and hardware upgrades
  • USER & IDENTITY MANAGEMENT
  • Create and manage corporate email accounts (Google Workspace) for all new joiners
  • Assign and administer software licences across the tool stack: Google Workspace, Slack, Notion, and other internal platforms
  • Manage user access and permissions across all systems — ensuring least-privilege principles are applied consistently
  • Own the joiners/movers/leavers (JML) process from an IT perspective: timely provisioning and deprovisioning of all accounts and access rights
  • Maintain accurate, up-to-date user directories and licence inventories
  • ONBOARDING & OFFBOARDING
  • Execute the IT component of onboarding for all new hires: workstation setup, account creation, tool access, and first-day readiness
  • Brief new joiners on IT tools, security practices, and internal procedures
  • Manage IT offboarding: account suspension, licence recovery, device retrieval, and access revocation — in coordination with HR
  • Maintain and continuously improve IT onboarding checklists and runbooks
  • INTERNAL IT SUPPORT
  • Serve as the first point of contact for all internal IT support requests across Paris and remote offices
  • Diagnose and resolve hardware, software, and connectivity issues in a timely manner
  • Manage a ticket queue and maintain SLA-aligned response times
  • Produce and maintain IT documentation: FAQs, setup guides, and troubleshooting resources
  • ACCESS & PERMISSIONS MANAGEMENT
  • Administer access controls across internal systems, cloud platforms, and SaaS tools
  • Conduct periodic access reviews and ensure permissions remain aligned with roles and security policies
  • Support the implementation of SSO, MFA, and MDM solutions as the company scales
  • Flag and remediate access anomalies proactively

CANDIDATE PROFILE

EXPERIENCE

  • 3–6 years of experience in IT support, workplace IT, or systems administration
  • Proven hands-on experience managing Google Workspace administration (user management, groups, licences, security settings)
  • Experience managing SaaS tool stacks in a startup or scale-up environment (Slack, Notion, and equivalent)
  • Solid understanding of IT asset management: procurement, inventory, configuration, and lifecycle tracking
  • Experience owning onboarding/offboarding IT processes end-to-end
  • Exposure to IAM principles, MDM solutions (Jamf, Intune, or equivalent), and endpoint security is a strong plus
  • Experience in a defence, dual-use, or security-sensitive organisation is appreciated

SKILLS & QUALITIES

  • Rigorous and methodical — you maintain clean records, follow processes, and never leave a loose end
  • Proactive and service-minded: you anticipate IT needs before they become problems
  • Responsive and reliable — employees trust that their issues will be resolved quickly and professionally
  • Comfortable working autonomously in a lean environment with broad scope
  • Discreet and trustworthy — you handle access to sensitive systems and confidential data as a matter of course
  • Strong communicator: able to explain technical concepts clearly to non-technical employees
  • Fluent in French and English

Source: Alta Ares careers (Ashby)

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