Junior Application Service Desk Analyst

A company is looking for a Junior Application Service Desk Analyst.

Key Responsibilities

Provide support for various proprietary government applications

Respond to telephone and electronic requests for support, including password resets and user training

Enter, monitor, and update help desk tickets to track progress and resolution of customer issues

Required Qualifications

2+ years of relevant experience

Active Secret Clearance or higher

Customer service experience

Basic computer skills (e.g., Microsoft Applications, Internet Browsing, PDF)

Previous Application Service Desk / Call Center experience is a plus