Lead System Analyst

Cygnify

Remote

Who this role is best for

A natural match if you have 7+ years in IT with systems analysis and QA experience, working in enterprise billing systems.

Best fit for

Experienced IT professional with expertise in QA practices and automated testing.
— “Strong experience in QA practices, including automated testing”
Candidate with background in billing systems or similar enterprise platforms.
— “Experience working with billing systems or similar enterprise platforms”
Professional skilled in managing vendors and external teams.
— “Experience managing vendors or external teams”
Individual familiar with Agile, CI/CD pipelines, and cloud environments.
— “Familiarity with Agile, CI/CD pipelines, cloud environments”

Things to consider

Requires working in a fast-paced, production-critical environment.
— “Ability to work in a fast paced, production critical environment”
Must ensure systems comply with security and regulatory requirements.
— “Ensure systems comply with security, audit and regulatory requirements”

How to stand out

Highlight experience with telecom billing or mediation systems.
— “Experience in telecom billing or mediation systems”
Demonstrate knowledge of BSS/OSS environments.
— “Knowledge of BSS/OSS environments is an advantage”
Show examples of managing large-scale enterprise systems.
— “Exposure to large-scale enterprise system environments”

Pace · Fast PacedCollaboration · HighAutonomy · HighDecision Impact · TeamLevel · Lead

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

Lead the reliability and performance of billing systems
Conduct technical solution reviews to ensure alignment with architecture, security, and performance standards
Define and enforce engineering standards, QA governance, and best practices
Oversee release and change management processes
Drive test strategy and quality assurance

Typical background

Degree in Computer Science, IT, Engineering or related field7+ years of experience in IT

Skills & requirements

Required

Degree In Computer Science, IT, Engineering Or Related Field7+ Years Of Experience In ITStrong Experience In QA PracticesExperience Working With Billing Systems Or Similar Enterprise PlatformsKnowledge Of Bss/oss EnvironmentsProven Ability In Solution Review, Governance And Enforcing Engineering StandardsExperience Managing Vendors Or External TeamsFamiliarity With Agile, Ci/cd Pipelines, Cloud Environments And Apis (rest/soap)Strong Analytical, Problem-solving And Stakeholder Management SkillsAbility To Work In A Fast Paced, Production Critical Environment

Preferred

Experience In Telecom Billing Or Mediation SystemsExposure To Large-scale Enterprise System Environments

Stack & domain

Qa PracticesAutomated TestingRelease ValidationBss/oss EnvironmentsAgileCi/cd PipelinesCloud EnvironmentsApis (rest/soap)AnalyticalProblem-solvingStakeholder ManagementBilling SystemsQa GovernanceDevOps

About the role

The Lead System Analyst plays a pivotal role in ensuring the reliability and performance of billing systems, working closely with cross-functional teams to implement robust QA governance and DevOps practices. This role is ideal for someone with a strong background in IT systems and a proven track record in managing vendor teams and ensuring compliance with security and regulatory standards.

Original posting from Cygnify via Ashby

Role: Lead System Analyst
Location: Singapore
We are partnering with a leading organisation to hire a Lead System Analyst to drive the modernisation and reliability of billing systems. This role will focus on ensuring system stability, quality, and scalability through strong QA governance, DevOps practices, and solution oversight.
KEY RESPONSIBILITIES
Lead the reliability and performance of billing systems, including monitoring, observability, and incident management
Conduct technical solution reviews to ensure alignment with architecture, security, and performance standards
Define and enforce engineering standards, QA governance, and best practices across systems and integrations
Oversee release and change management processes, ensuring smooth deployment and rollback strategies
Drive test strategy and quality assurance, including automation, non-functional testing, and defect management
Manage and guide vendor engineering teams, ensuring delivery quality, SLA adherence, and issue resolution
Collaborate with cross-functional stakeholders to ensure timely delivery and operational readiness
Ensure systems comply with security, audit and regulatory requirements
Prepare technical documentation and mentor team members to enhance overall engineering capability
REQUIREMENTS
Degree in Computer Science, IT, Engineering or related field
7+ years of experience in IT, including systems analysis, QA, DevOps or production support
Strong experience in QA practices, including automated testing and release validation
Experience working with billing systems or similar enterprise platforms
Knowledge of BSS/OSS environments is an advantage
Proven ability in solution review, governance and enforcing engineering standards
Experience managing vendors or external teams
Familiarity with Agile, CI/CD pipelines, cloud environments and APIs (REST/SOAP)
Strong analytical, problem-solving and stakeholder management skills
Ability to work in a fast paced, production critical environment
NICE TO HAVE
Experience in telecom billing or mediation systems
Exposure to large-scale enterprise system environments

Source: Cygnify careers (Ashby)