Lead Technical Engineer – C, C++, Unix, and SQL

About the role

We are seeking a Service Operations Lead with strong technical expertise in C, C++, Unix, and SQL, along with experience in the Cards and Payments domain. In this role, you will oversee daily service operations, drive continuous improvement, and ensure high‑quality service delivery across a hybrid work environment.

In this role, you will:

· Oversee day‑to‑day service operations to ensure efficient and effective service delivery.

• Coordinate with cross‑functional teams to align service strategies with organizational goals.
• Implement service management best practices to enhance customer satisfaction and loyalty.
• Monitor service performance metrics and take corrective action when needed.
• Develop and maintain service documentation to ensure clarity and consistency.
• Collaborate with stakeholders to identify opportunities for service improvement and innovation.
• Provide technical guidance in C and C++ for service‑related projects and initiatives.
• Ensure compliance with industry standards and regulations within the Cards and Payments domain.
• Facilitate training sessions to enhance team skills and service management capabilities.
• Evaluate service tools and technologies to optimize performance and delivery.
• Drive continuous improvement initiatives to streamline operations and reduce costs.
• Communicate effectively with clients to understand needs and deliver tailored service solutions.
• Support a hybrid work model by ensuring seamless integration of remote and in‑office operations.

Work model:

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in New York, NY. Regardless of your working arrangement, we support a healthy work‑life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. These may change based on the project you are engaged in, as well as evolving business and client requirements. We will always be transparent about role expectations.

Please note: Some roles may require in‑person interviews at Cognizant offices or client locations based on project needs.

What you need to have to be considered

· Strong hands‑on experience with C, C++, Unix, and SQL.

• Proven background in the Cards and Payments domain.
• Strong analytical skills to assess service performance and implement improvements.
• Experience managing cross‑functional teams to achieve service excellence.
• Effective communication skills for client and stakeholder interactions.
• Demonstrated success in service management within a hybrid work environment.
• Ability to adapt to evolving service demands and industry trends.

This will help you stand out

· A track record of driving service innovation and continuous improvement.

• Experience developing service documentation and training programs.
• Strong problem‑solving skills with a focus on operational efficiency.
• Ability to evaluate and implement new tools and technologies to enhance service delivery.

Salary and Other Compensation:

The annual salary for this position is between $65,447 to $117,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits:

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

· Medical/Dental/Vision/Life Insurance

· Paid holidays plus Paid Time Off

· 401(k) plan and contributions

· Long-term/Short-term Disability

· Paid Parental Leave

· Employee Stock Purchase Plan

Disclaimer:

The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

• Please note, this role cannot offer visa transfer or sponsorship now or in the future*