Lead UX Researcher - Remote

Job Overview Job Title: Lead UX Researcher Company: Jobgether (Partner Company) Location: Florida, United States Job Type: Full-time Category: User Experience Research / Product Operations Date Posted: March 20, 2026 Experience Level: 5+ Years Remote Status: Fully Remote Role Summary • Lead high-impact UX research initiatives to significantly shape member experiences across diverse products, driving product strategy and decision-making through robust user insights. • Design and execute comprehensive mixed-methods research, including usability testing and surveys, to identify user friction points and enhance overall product value. • Translate both qualitative and quantitative research findings into actionable product recommendations and strategic guidance for Product, Design, and Engineering teams. • Mentor cross-functional teams on effective UX research methodologies, fostering a culture of user-centered design and data-driven decision-making. • Establish and optimize research operations systems to ensure the discoverability and application of user insights across the organization, promoting efficiency and impact. Enhancement Note: While the primary focus is UX Research, the emphasis on "establishing efficient systems for research operations" and "mentoring cross-functional teams on research methodologies" strongly suggests a role with significant operational components. This candidate will not only conduct research but also operationalize the research process and knowledge sharing, bridging UX Research with Product Operations or GTM Strategy through user advocacy. Primary Responsibilities • Spearhead and manage end-to-end UX research projects, from initial scoping and methodology design through to the final delivery of actionable insights and recommendations. • Design and execute a variety of mixed-methods research studies, including but not limited to usability testing, in-depth interviews, surveys, diary studies, and heuristic evaluations. • Proactively identify key user friction points, unmet needs, and opportunities for innovation within existing and future product features, directly contributing to product enhancement. • Synthesize complex qualitative and quantitative data into clear, compelling, and actionable product recommendations tailored for diverse stakeholders, including executive leadership. • Collaborate closely with Product Management, Design, Engineering, and Marketing teams to prioritize research opportunities and integrate user feedback throughout the product development lifecycle. • Mentor and guide cross-functional team members on appropriate research methodologies, best practices, and ethical research principles to build research capacity across the organization. • Establish and refine efficient systems and processes for research operations, ensuring that insights are systematically captured, organized, and easily discoverable by relevant teams. • Act as a primary advocate for user-centered design principles, championing the voice of the user and influencing product direction to ensure experiences are understandable, trustworthy, and valuable. Enhancement Note: The mention of "establishing efficient systems for research operations" and "prioritizing research opportunities in collaboration with leadership" indicates a strategic and operational component to this role beyond pure research execution. This implies a need for process design, resource allocation, and potentially managing research backlogs, aligning with operations functions. Skills & Qualifications Education: Experience: • A minimum of 5 years of progressive experience in User Experience (UX) Research, with a strong focus on consumer-facing products. • Demonstrated experience within fast-paced environments, particularly in sectors such as Fintech or Travel, is highly desirable. Required Skills: • Deep expertise in a wide range of qualitative research methods (e.g., in-depth interviews, contextual inquiry, ethnographic studies, usability testing) and a solid understanding of quantitative research approaches (e.g., surveys, A/B testing, data analysis). • Proficiency in designing and executing mixed-methods research studies to triangulate findings and provide a holistic understanding of user behavior and needs. • Exceptional analytical and synthesis skills, with the ability to translate complex data into clear, concise, and actionable insights and strategic recommendations. • Proven ability to effectively engage with and influence senior stakeholders, including C-suite executives, Product Leads, and Engineering Managers. • Experience utilizing common UX research tools such as UserTesting.com, Lookback, Maze, SurveyMonkey, Google Forms, and analytics platforms like Amplitude or Mixpanel. • Strong communication and presentation skills, with the ability to articulate research findings and their implications compellingly to diverse audiences. Preferred Skills: • Experience in establishing and managing research operations processes,