Learning & Development Manager

Qonto

Paris, FR

On-site

Who this role is best for

Best suited to mid-level L&D professionals with Lean methodology experience working in a fast-growing fintech environment.

Best fit for

L&D professionals adept at embedding culture through coaching and content.
— “L&D is how culture gets operationalised”
Candidates who thrive in collaborative environments with high autonomy.
— “A highly collaborative environment with managers and internal experts”
Bilingual professionals comfortable with both self-serve and facilitated learning formats.
— “English and French fluency is required”

Things to consider

Role requires immediate effectiveness in Qonto's specific context.
— “A role with fast ramp-up”
Expect to balance multiple learning formats simultaneously.
— “A mix of formats: self-serve content, manager coaching, workshops”

How to stand out

Showcase concrete examples of Lean methodology applied in L&D contexts.
— “A big plus if you're familiar with Lean Methodology”
Demonstrate ability to connect learning initiatives to business observations.
— “connecting what you build and deliver to what you observe”
Highlight experience scaling learning solutions through digital platforms.
— “comfortable creating learning content that scales”

Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · TeamLevel · Mid

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

building learning content
facilitating workshops
coaching managers
delivering impactful learning experiences

Typical background

learning and developmentfacilitation

Skills & requirements

Required

Learning-and-developmentProgram-designFacilitationCoachingLean-principles

Preferred

International-hr-complianceTotal-rewards-program

Stack & domain

Learning ContentProgramme DesignPedagogyFacilitationCoachingStakeholder ManagementLean MethodologyContinuous ImprovementProblem-solvingLearning From The FieldCommunicationLeadershipTeam ManagementStrategic ImpactLearning And DevelopmentKnowledge ManagementDiversity And Inclusion

About the role

Original posting from Qonto via Lever

Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here).
Our journey: Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,600+ Qontoers serving over 600,000+ customers across 8 European countries. We have been profitable since 2023, and we are just getting started.
Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit.
AI at Qonto: AI is deeply embedded in how we work (here) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it.
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Mission
Join Qonto as a Learning & Development Manager to maintain and elevate our learning programmes during a key period for the People team, ensuring Qontoers continue to access high-quality self-service content, group coaching, and tailored learning support.
You will work closely with Olivia (Knowledge & Learning Lead) and partner with managers and internal experts across Qonto to deliver impactful learning experiences, quickly and with a high bar.
➡️ What you’ll do
Build learning content in Sana that reflects Qonto's culture, addresses real pain points observed on the ground, and anticipates future capability needs.
Facilitate workshops and learning sessions, including Manager Academy modules, adapting formats to what Qontoers actually need.
Coach Qontoers using Lean principles as a framework — because at Qonto, L&D is how culture gets operationalised. You'll coach by embodying and transmitting the ways of working that define us: continuous improvement, problem-solving at the source, and learning from the field.
Across all three, you'll stay close to teams and the business — connecting what you build and deliver to what you observe, what's coming, and what will help Qonto grow.
➡️ What we can offer you
A role with fast ramp-up, where strong L&D fundamentals will help you get effective quickly in Qonto's context.
A mix of formats: self-serve content, manager coaching, workshops, and ad hoc training requests.
A highly collaborative environment with managers and internal experts.
➡️ What we’re looking for
Solid experience in Learning & Development, with strong foundations in programme design and pedagogy.
Comfortable creating learning content that scales, including self-serve and tool-based learning.
Strong facilitation and coaching skills, especially with managers.
Excellent stakeholder management and ability to deliver autonomously with a high bar.
English and French fluency is required.
A big plus if you're familiar with Lean Methodology — you'll use Lean principles as a coaching framework to help Qontoers embody Qonto's culture and ways of working, not just acquire new skills.
About your future manager
You will report to Olivia, who has been at Qonto for 4 years and has seen the company grow from ~500 to ~1,700 Qontoers. Olivia started in Onboarding and progressively expanded her scope across L&D, Knowledge Management and DEI. Olivia's management style will suit you if you want to be developed and coached, and if you want to grow in autonomy and visibility.

Source: Qonto careers (Lever)