Lending Servicing Officer

About Allica Bank

Allica is the UK’s fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech.

Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers.

Role Description

The Specialised Lending Officer plays a key role in the effective management of loans in Specialist Lending, undertaking all relevant in-life servicing requirements relating to Asset Finance and Growth Finance activity. Duties including, but not limited to, Novation Requests, Early Settlement, payment allocations, bank account changes, and supporting customer service/in-life management queries relating to Specialist Lending.

If you think you can deliver operational excellence, with strong organisational skills then this role could be for you.

Principal Accountabilities

• Provide on-going in life servicing support to all Specialised Lending customers (such as account opening, serving and closing, complaint handling and general enquiry management) ensuring SLAs are adhered to and met within agreed timescales.

• You’ll be responsible for post-approval administration for Growth Finance to ensure timely release of communications, legal documents and payments to third parties to support the bank’s ethos of fast, high-quality service.

• Contact customers and/or brokers for required information.

• Review and request any additional information for clarity as required, escalating any lack of response /missing or unexpected detail as appropriate.

• Manage your workload and working day to ensure adherence to the team’s service level agreements and quality expectations.

• Liaise positively with customers to ensure that in-life loan requests are carried out accurately and in a timely manner.

• Support the Asset Finance Broker, Growth Direct Teams with loan servicing requirements, taking ownership of the customer relationship.

• Maintain good working relationships with all stakeholders, both internal and external, to ensure smooth and timely exchange of correspondence and communication.

Personal Attributes & Experience

• A strong customer service ethic: Experience of delivering a high standard of customer experience in a fast-paced environment.

• Excellent analytical and problem-solving skills developed from a Financial Services based background.

• A generic knowledge of the customer service environment and SLA management.

• A good level of financial and commercial awareness.

• A good understanding of Conduct and Treating Customers Fairly requirements relevant to Credit Operations.

• Excellent oral and written communication skills, providing outstanding customer service.

• Strong relationship management skills as the role works closely with a number of internal and external stakeholders.

Working at Allica Bank

At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers.

Our employees are at the heart of everything we do, so our benefits are designed with you in mind:

• Full onboarding support and continued development opportunities

• Options for flexible working

• Regular social activities

• Pension contributions

• Discretionary bonus scheme

• Private health cover

• Life assurance

• Family friendly policies including enhanced Maternity & Paternity leave

Don’t tick every box?

Don’t worry if you don’t have all the skills or requirements listed on the job description. If you think you’ll be a good fit, we’d still love to hear from you!

Flexible working

We know the ‘9-to-5’ isn’t right for everyone. That’s why Allica Bank is fully committed to flexible and hybrid working. Please let us know what is best for you and, if we can, we will do our best to accommodate.

Diversity

We’re a diverse bunch here at Allica, with all kinds of experiences, backgrounds and lifestyles. Our openness and differences make us stronger, and we want everybody to feel comfortable bringing as much of themselves to work with them as they like.