Summary
This position is responsible for overseeing post-origination loan activities, ensuring the accurate processing of payments, adjustments, and documentation in alignment with regulatory and contractual obligations.
Responsibilities
- Monitor and process loan payments, payoffs, and adjustments within servicing systems, ensuring precision and efficiency.
- Review loan documents to confirm the accuracy and completeness of data.
- Address inquiries from borrowers, internal teams, and third parties concerning loan status and servicing matters.
- Reconcile account discrepancies and resolve any servicing errors promptly.
- Maintain comprehensive loan records and generate reports to facilitate audits, compliance reviews, and financial reporting.
- Contribute to system upgrades, policy updates, and process enhancements related to loan servicing.
Skills
- Proven experience in loan servicing, banking operations, or financial services.
- Familiarity with loan servicing systems and documentation.
- In-depth knowledge of regulatory requirements pertinent to loan servicing and consumer finance.
- Strong analytical, organizational, and communication skills.
- Proficiency in Microsoft Office, with a particular emphasis on Excel.