Company OverviewRobot.com (formerly Kiwibot) is redefining real-world automation -- no sci-fi, just robots with jobs. Founded in 2017 and rooted in Colombia's culture of innovation, the company has grown from campus pilots to one of the most active robot fleets on Earth, now operating across more than 30 campuses and cities worldwide. With headquarters in San Francisco and teams in Colombia and Taiwan, Robot.com builds purpose-driven robots designed for the present: wheeled, reliable, and delightfully functional. Our technology powers last-mile delivery, mobile advertising, warehouse logistics, and food service operations -- all aimed at making everyday systems smarter, faster, and more sustainable.
We recently acquired the Robot.com domain -- not for the name, but for the moment. After completing over one million robotic tasks in under a year, we're scaling a movement that brings robotics out of the lab and into daily life. Our philosophy is simple: robots shouldn't be overdesigned for imaginary futures -- they should be built for real-world work, now. At Robot.com, you'll be part of a global team turning that vision into action.
About the RoleThe Maintenance Analyst is a full-time, on-site role embedded directly in our warehouse robotics operations. This is a hands-on position for engineers and technical professionals who want to work with real autonomous systems in production environments -- not in a lab.
You will be responsible for the day-to-day technical health of our robot fleet, supporting both field operations and logistics at your assigned warehouse facility. New hires receive structured onboarding and field training, giving you a strong operational foundation before you own your site independently. For candidates early in their engineering careers, this role offers rare, direct exposure to deployed robotics at scale with clear paths into operations leadership, systems engineering, and beyond.
What You'll DoFleet Maintenance
- Maintain the robot fleet in optimal mechanical, electrical, and software condition at all times
- Perform hardware diagnostics, repairs, and component replacements as needed
- Execute and document all robot interventions, including remote and on-site troubleshooting
- Support and implement software updates across the fleet
- Ensure each robot has required SIM card and data connectivity; maintain SIM-to-robot tracking log
- Manage tools, spare parts, and asset inventory -- keep records current and follow procurement protocols
- Support hardware and software field testing as directed
- Prepare maintenance reports on fleet health, incidents, and interventions
Field Operations
- Serve as the primary on-site point of contact for operations stakeholders at your assigned facility
- Oversee daily fleet deployment and recovery
- Monitor fleet aesthetics and functional readiness; address issues proactively
- Ensure warehouse partners and operational endpoints have all systems in place to operate with the robot fleet
- Meet operational shift requirements and KPIs, including manual robot loading and direct operational support when required
- Ensure facilities, vehicles, and other company assets are properly managed and compliant with applicable state and local requirements
Logistics & Administration
- Conduct inventory cycle counts within the warehouse
- Coordinate shipping of spare parts, robots, marketing materials, and other company assets
- Maintain accurate operational and performance reports as required
- Occasionally support facility engagement, marketing, and growth activities
What Success Looks Like (12-18 Months)
- Your fleet runs at or above uptime targets with minimal unplanned downtime
- You own your site operations independently -- you know your fleet, your facility, and your stakeholders
- Maintenance records, inventory logs, and operational reports are consistently accurate and current
- You have deepened your technical knowledge of autonomous systems and can train or mentor incoming team members
- You are a trusted on-site partner to facility stakeholders and the broader operations team
Who You Are
- You are energized by hands-on technical work and take pride in keeping complex systems running
- You are a self-starter who can troubleshoot independently and escalate intelligently
- You communicate clearly and proactively -- your supervisors and teammates are never in the dark
- You adapt quickly in dynamic environments and don't wait for perfect conditions to get things done
- You are organized and detail-oriented; you maintain records the way you maintain hardware -- with care
- You're curious about robotics and emerging technology and motivated to grow within the field
QualificationsRequired
Bachelor's degree (or in final year of completion) in Electrical, Electronics, Mechatronics, Electromechanical, or Mechanical Engineering -- or equivalent technical discipline
Demonstrated hands-on aptitude with hardware, electronics, or mechanical systems (coursework, p