Manager 2, Federal Support Engineering (Denver)

We are Datadog's in-house product experts. The Datadog Federal Support Engineering team is dedicated to serving as highly trusted technical advisors for our Public Sector customers, who operate within some of the most highly regulated and security-constrained environments. As a Manager 2, you will be coaching and mentoring support engineers and collaborating across teams to achieve excellent customer and organizational results.

 

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

 

What You’ll Do:

Manage, develop, coach and mentor Federal Support Engineers and/or people managers and their teams who respond to client requests, reproduce and troubleshoot issues, and dive into Datadog’s 1000+ integrations

Act as the owner for your team’s accountability and performance - managing performance reviews, performance plans, and any employee relations issues for your direct reports

Partner with Support team senior leadership to oversee team projects and initiatives to improve productivity, process or procedure

Partner with Engineering, Product Managers, AE’s, and CSM’s teams to oversee the GovCloud Feature requests and Product quality.

Work with Federal Support Director on hiring, onboarding, successful training, and retaining top talent

Guide the team through technical-training, certificates, additional learning, and development needs 

Drive projects or initiatives to improve team productivity, process, or procedure

Collaborate with internal teams and customers on high-priority escalations and act as a resource to resolve escalations from team members as necessary

Who You Are:

3+ years of Management Experience in Technical Support, Solutions Engineering, or a related technical customer-facing function

Passionate about people management and mentorship with previous experience leading a team, including managing other managers

Self-motivated, detail-attentive, and have a desire for continuous learning 

A critical thinker who defaults to a client-centric approach and uses data to make informed decisions

A tinkerer with some programming experience and a basic knowledge of Linux

Able to handle a rotating pager/oncall schedule for incidents and business critical issues

Active contribution to open-source projects (code, bug reports, etc.) and the Engineering Community (Meetups, etc.)

Able to work onsite in an office location at least 3 days a week

 

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

 

Benefits and Growth:

Best-in-breed onboarding

Generous global benefits

Intra-departmental mentor and buddy program for in-house networking

New hire stock equity (RSUs) and employee stock purchase plan (ESPP)

Continuous professional development, product training, and career pathing

An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

 

To conform to U.S. export control regulations, candidates should be eligible for any required authorizations from the U.S. Government.

#LI-Hybrid

Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.

The reasonably estimated yearly salary for this role at Datadog is:$128,000—$171,000 USD

About Datadog: 

Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

Equal Opportunity at Datadog:

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference. 

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