Manager 2, Services Architect

Datadog
SG
On-siteCareer-pivot friendly

Who this role is best for

Best suited to mid-level technical managers with DevOps monitoring expertise who thrive in hybrid work arrangements and client-facing roles in Singapore.

Best fit for

  • Technical leaders who can mentor architects while directly engaging clients.
    — “Manage, develop, and mentor a fast-paced team of Service Architects
  • Hybrid workplace candidates comfortable with 30% travel commitments.
    — “Able to travel via auto, train or air up to 30% of the time
  • Architects with proven experience selling professional services.
    — “1-2 years of experience in selling or positioning professional services

Things to consider

  • Hybrid work model requires Singapore office presence.
    — “We operate as a hybrid workplace
  • Frequent client site visits demand physical mobility.
    — “Able to sit up to 4 hours, traveling to and from client sites

How to stand out

  • Showcase cross-team collaboration with Sales and Customer Success.
    — “Collaborate with other teams, including Customer Success, Technical Account Management, and Sales
  • Demonstrate executive presentation skills with concrete examples.
    — “Outstanding skills presenting to both technical and executive audiences
  • Highlight program improvement initiatives you've led.
    — “Own initiatives to improve our program and services offerings
Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · TeamLevel · Manager

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • successful customer implementations
  • team development
Typical background
technical salesprofessional servicesengineering

Skills & requirements

Required

Technical ArchitectureImplementation ServicesCustomer Engagement

Preferred

Sales EnablementCustomer Success

About the role

Original posting from Datadog

Datadog’s Implementation Services team helps customers implement and deploy Datadog quickly. Our team of architects leads the discovery, design, build, and launch of the Datadog platform to help customers accelerate time to value and get the most out of their investment. As a manager on this team, you will be responsible for growing our relationship with sellers in your region, developing the Service Architects that report into you, and advancing our program to better meet customer needs. 

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

Manage, develop, and mentor a fast-paced team of Service Architects

Operate as a player/coach to design and guide execution of Datadog implementations, including gathering requirements, building technical architecture, and supporting deployment and launch

Develop relationships with sellers in your region to grow sales of Implementation Services 

Connect directly with customers to position our services and evaluate the impact of our program on their business

Ensure the highest quality engagements are delivered to our customers

Own initiatives to improve our program and services offerings

Collaborate with other teams, including Customer Success, Technical Account Management, and Sales to deliver an exceptional onboarding experience

Who You Are:

Experience designing and delivering technical solutions for DevOps Monitoring or architecture systems

3-5 years of people management experience

1-2 years of experience in selling or positioning professional services

Outstanding skills presenting to both technical and executive audiences

Experience with current infrastructure and monitoring solutions and technologies

Able to sit up to 4 hours, traveling to and from client sites 

Able to travel via auto, train or air up to 30% of the time

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

Best-in-breed onboarding

Generous global benefits

Intra-departmental mentor and buddy program for in-house networking

New hire stock equity (RSUs) and employee stock purchase plan (ESPP)

Continuous professional development, product training, and career pathing

An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-HYBRID

About Datadog: 

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

Equal Opportunity at Datadog:

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference. 

Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications. 

Privacy and AI Guidelines:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.

Source: Datadog careers

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