Manager 2, Technical Support Engineering, Premier

Datadog
Tokyo, JP
On-siteCareer-pivot friendly

Why this role

Pace
Fast Paced
Collaboration
High
Autonomy
Medium
Decision Impact
Team
Role Level
Individual Contributor
Career Pivot Friendly
Welcomes transferable skills

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • Provide product support for a wide range of customer inquiries received via telephone, email, social media and chat
Typical background
Bachelor’s degree or equivalent work experience

Transferable backgrounds

  • Coming from Technical Support Engineer
  • Coming from Customer Support Representative

Skills & requirements

Required

Technical CompetencyProblem-solving And Technical Troubleshooting SkillsAbility To Professionally And Diplomatically Address Customer Concerns

Preferred

Experience W

Stack & domain

Technical SupportProduct SupportDocumentationKnowledge Base ArticlesProduct ConversationsProgramming ExperienceLinux KnowledgeSelf-motivationDetail-orientationContinuous LearningCritical ThinkingClient-centric ApproachTinkeringCollaborationProblem-solvingKnowledge BaseProgrammingLinux

About the role

Original posting from Datadog

JD TBC

About Datadog:

Datadog is the world-class monitoring and security platform for cloud applications. We’re dedicated to creating, developing, and supporting our product and customers, allowing for seamless collaboration and problem-solving among Dev, Ops and Security teams globally. Built by engineers, for engineers, our SaaS product is used by organizations of all sizes across a wide range of industries to enable digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stack. Given the resilience of cloud technologies and importance placed today in digital operations and agility, Datadog continues to innovate and is well positioned for the long term.

The Team:

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers through demos, presentations, technical evaluations, and ongoing support. Technical solutions is a growing global team that collaborates constantly to share knowledge and continuously advance our technical skill set.

The Opportunity:

Join a diverse team of traditional and non-traditional backgrounds, working together to solve hard problems the right way. You’ll be joining a team and company immersed in a startup-like environment where you will be challenged, but also will immediately witness your contributions to Datadog.

You Will:

Respond to client requests on our fast paced team while continuing to educate our clients on the use of the platform

Reproduce issues and dive into the 400+ integrations that Datadog works with

Build out documentation and knowledge based articles for a variety of technology

Drive product conversations based on needs and problems learned during client interactions

You Are:

Self-motivated, detail-attentive, and have a desire for continuous learning

A critical thinker who defaults to a client-centric approach

A tinkerer with some programming experience and a basic knowledge of Linux

A master at one thing: tell us all about it

Able to work a rotating schedule that requires weekend availability

Bonus Points:

CS or Engineering majors

Active contribution to open-source projects (code, bug reports, etc.) and the Engineering Community (Meetups, etc.)

You want to start your own company someday

Why You Should Apply:

Generous and competitive global and US benefits

New hire stock equity (RSUs) and employee stock purchase plan

Continuous career development and pathing opportunities

Product training to develop an in-depth understanding of our product and space

Best in breed onboarding

Internal mentor and buddy program cross-departmentally

Friendly and inclusive workplace culture

About Datadog:

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

Equal Opportunity at Datadog:

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.

Privacy and AI Guidelines:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.

Source: Datadog careers

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