Manager, CMS Portfolio Operations

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

The CMS Portfolio Operations team operates at the intersection of strategy, product, and technology, ensuring that product investments are prioritized, governed, and delivered through transparent, data‑driven practices. This role partners closely with product and technology leaders to enable AI‑driven transformation and provide clear visibility into portfolio health, risks, and value delivery—helping leadership focus resources on the highest‑impact work and deliver meaningful business outcomes.

As Visa continues to evolve into an AI‑forward organization, this role plays a critical part in accelerating that transformation within CMS Product. The Manager will help identify, scale, and embed AI‑enabled ways of working—leveraging automation, analytics, and intelligent tools to improve decision‑making, efficiency, and delivery outcomes across the portfolio.

Role Summary

We are seeking a seasoned change leader with a strong track record of driving operational excellence across complex, global organizations. This role partners closely with product, technology, and portfolio leaders to shape how CMS plans, executes, measures, and communicates progress—using AI‑enabled insights and automation to continuously improve outcomes.

The Manager is accountable for evolving how work gets done within CMS by shaping operating practices that enable teams to design, build, and launch global solutions with greater speed, scale, and consistency, with AI embedded into the operating model.

Key Responsibilities

AI Transformation & Intelligent Operations

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Identify and apply AI, automation, and agent‑based approaches to improve portfolio planning, execution, and reporting.

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Partner with product, technology, and central teams to pilot and scale AI‑enabled solutions such as copilots, workflow automation, and decision‑support tools.

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Translate emerging AI capabilities into practical, high‑impact use cases that improve insight, efficiency, and value delivery.

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Help leaders and teams understand where AI adds value—and where human judgment and collaboration remain essential.

Portfolio Operations & Executive Cadence

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Lead AI‑enabled executive planning and review cadences (e.g., QBRs, operating reviews, ad hoc leadership discussions), providing clear insights on progress against product roadmaps, OKRs, transformation priorities, risks, and dependencies.

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Enable executive decision‑making on incremental investments and trade‑offs by synthesizing portfolio data, scenario insights, and forward‑looking analysis.

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Continuously improve portfolio visibility and executive readiness through AI‑driven analytics, automation, and adaptive operating cadences.

Coaching, Influence & Change Leadership

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Coach leaders and teams on adopting AI‑enabled ways of working and operating effectively in ambiguity.

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Proactively surface risks, remove barriers to execution, and escalate when needed to drive outcomes.

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Act as a trusted advisor who can influence without authority, challenge constructively, and help leaders navigate change.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD Preferred Qualifications 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD 8+ years of experience in product, strategy, operations, or services roles within technology, payments, or global B2B/B2B2C environments. Experience supporting portfolio operations, executive reviews, and cross‑functional leadership forums. Demonstrated success leading operating model or transformation initiatives at scale. Strong understanding of AI, automation, and data‑driven decision‑making as a business leader. Comfortable operating in fast‑paced, ambiguous environments with minimal structure. An AI‑forward, adaptive mindset with a passion for learning and experimentation. Strong ability to synthesize complex information and communicate clearly with execu