Manager/ Data Analytics / Reporting

Background

The Condominium Authority of Ontario (CAO) is a dynamic, digital organization that supports the province's rapidly evolving condominium sector with information, education and dispute resolution services.

We value innovation, collaboration, creativity, a get-it-done mindset and embrace modern, agile/scrum IT development methodologies and client-focused solutions. Our staff have told us that CAO’s culture embraces diversity and provides a collaborative environment where they can learn, grow and thrive. We are committed to staff well-being and work-life balance, and offer competitive compensation, health benefits, pension matching and a hybrid work environment. Our office is in heart of Toronto’s bustling financial district.

The CAO is a delegated administrative authority that supports condo living and enhances consumer protection by providing services and resources that reach all condo communities across Ontario. We are accountable to the government through and Administrative Agreement with the Minister of Public and Business Service Delivery and Procurement. The seven-member board of directors provide strategic guidance and oversight of the organization.

We are an organization driven by our vision, mission and values:

• Our Vision: Strong and vibrant condominium communities in Ontario.

• Our Mission: Engage and empower Ontario’s condominium communities with information, education, and dispute resolution

• Corporate Values: Innovation, trust, teamwork, value for money, integrity, fairness

• Team Values: Respect, trust, diversity, collaboration, leadership

We value flexibility and have adopted a hybrid work model whereby employees use a combination of working remotely 2 days a week and in the office for 3 days

Purpose of Position

Reporting to the VP, Education, Compliance & Deputy Registrar, the Manager, Data Analytics & Reporting provides strategic and people leadership for the enterprise-wide data strategy, business intelligence, and analytics functions. In this role, the Manager is accountable for leading a high-performing data analytics team to build the informational needs for business operations, condominium community clients and the public. As a data driven organization, the Manager is responsible for managing the team in operationalizing a multi-year business intelligence and data analytics strategy and roadmap to drive improvements in business performance and to provide meaningful data that helps the organization and the condo community with better insights into Ontario’s condominium sector. This will also involve all aspects of data management, including data governance, collection and stewardship, data quality, and integration and modelling. The Manager will work with the IT department on enhancements to the data architecture and development of the data warehouse and supporting the enterprise business teams in the use of data for service enhancements and decision-making while leveraging the use of advanced analytics and machine learning/AI as applicable. The ideal candidate will bring leadership skills and a passion for using data and business intelligence to drive sustainable change and improvement, working closely with enterprise-wide leaders and stakeholders. The Manager will also work closely with the VP/Deputy Registrar and Compliance Team Lead on compliance activities as laid out by the Condo Act, including creating and modifying reports and dashboards to increase compliance, monitoring the status of all KPIs, analyze potential compliance risks and develop strategies to address them.

If this is something you are looking for in your career, please apply by April 15, 2026 by 4 pm

Key responsibilities

Accountabilities:

• Enable data to drive the business strategy through data insights and advanced analytics through the following key result areas:

• Support the implementation of the organization’s data strategy to drive and optimize business outcomes through data.

• Work with key business stakeholders across the whole organization, to champion the use of data and reporting to improve decision making; partner with leaders to discover and articulate analytical needs; define business intelligence opportunities which synthesize the data that is available into meaningful insights, driving tangible business results for the whole organization.

• Drive the creation and maintenance of reporting from multiple sources to achieve operational commitments.

• Establish KPI scorecard for the organization and identify gaps in organizational performance.

• Lead data governance and data management initiatives with data collection systems and business partners to maintain the integrity of master data which is critical to ensure credible and reliable analysis.

• Manage, coach, and develop the data analytics team

• Maintain and lead the Data Collection and Use Policy.

Business Intelligence (BI)

• Lead delivery of existing and enhanced reporting to enable strategic insights for busines