Manager, Data and Analysis

Essential Duties & Responsibilities

Postpartum Support International (PSI) works to promote awareness, prevention, and treatment of mental health issues related to childbearing. PSI supports families, provides expert training to providers, and creates a bridge between families and informed resources. PSI disseminates information and resources through its volunteers, website, training, chapters, and annual conference. PSI board and staff are dedicated and passionate individuals committed to alleviating distress and improving outcomes for pregnant and postpartum families. PSI headquarters is in Portland, Oregon, but the position is entirely remote. PSI additionally operates the National Maternal Mental Health Hotline, a 24/7 hotline federally funded by the Health Resources and Services Administration (HRSA).

The Manager, Data and Analysis is responsible for ensuring the integrity, timeliness, and utility of all data assets supporting the Hotline's key performance indicators, contractual reporting obligations, and internal decision-making. This role sits at the intersection of operations, quality, and strategy, leading the data management infrastructure from data design, data visualization, and data validation per the requirements and evolving Hotline needs. As a key personnel designee, this role interfaces routinely with HRSA stakeholders, PSI leadership, and cross-functional Hotline teams to present insights, track emerging trends, and deliver findings across monthly, quarterly, and annual reporting cycles. The Manager, Data and Analysis is responsible for leading the Hotline's quality improvement approach, managing the CQI Specialist, and monitoring the project's comprehensive quality improvement, ensuring compliance with all internal processes; working with the cross-functional team to monitor and improve outcome measures; and assessing consumer satisfaction with services relating to the National Maternal Mental Health Hotline.

The annual base salary range for this position is $75,000 - $80,000 annually. Salary is commensurate with experience and qualifications within the posted range.

How You Will Contribute

As the Manager, Data and Analysis, you will perform the following and/or similar activities:

Data Infrastructure & Systems Management (30%)

• Oversee and manage the Hotline's data collection systems, telecommunications platforms, and their integrations, ensuring infrastructure supports evolving operational and contractual requirements.

• Lead the design and continuous improvement of data collection processes, instruments, tools, and workflows used across Hotline technical/functional teams.

• Research, evaluate, and manage the implementation of technical improvements to data collection and telecommunications systems; serve as the primary point of accountability for system data integrity.

• Establish and enforce data governance standards, including validation protocols, naming conventions, and quality control procedures across all data sources.

• Develop, generate, and maintain routine reports within the data collection and telecommunications system to be used for internal assessment, data quality checks, key performance indicator status, and external ad hoc requests.

• Lead the generation of routine reports from data collection and telecommunications systems for internal assessment, performance tracking, and external ad hoc requests.

• Lead system enhancement efforts in alignment with stakeholder requirements for data collection, retention, and analysis.robust analysis of the information generated, connecting and collaborating across the team as needed to ensure all trends, patterns, and identifications are articulated in external reports and documents.

• Lead routine, cross-functional data quality checks, ensuring all findings are uplifted to the functional team members, Hotline Associate Program Manager, and the Hotline Project Director.

• Develop and manage data collection processes, instruments, tools, and supports for the Hotline technical teams to implement within their functional areas.

• Conduct quarterly training and refresher courses, developing expertise across the administrative team in the areas of data collection, data reporting, and data analysis.

Data Analysis & Visualization (25%)

• Conduct robust, multi-layered analysis of data generated from Hotline operations, identifying trends, patterns, and anomalies that inform program decisions and stakeholder reporting.

• Independently track real-time and historical metrics (e.g., contact volume, wait times, abandonment rates, handle time, occupancy).

• Identify trends and anomalies early, proactively identifying risks to service levels and escalating as appropriate.

• Identify root causes of performance changes (volume spikes, staffing gaps, process changes), and translate data into clear, actionable recommendations.

• Design and maintain performance dashboards and data visualizations that communicate key insights clearl