Manager – GTM Data Operations

We’re not just building better tech. We’re rewriting how data moves and what the world can do with it. With Confluent, data doesn’t sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them.

It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together.

One Confluent. One Team. One Data Streaming Platform.

ABOUT THE ROLE:

We are seeking a Manager for GTM Data Operations to manage and support day-to-day Salesforce and GTM data quality workflows. This role is responsible for ensuring high-quality data across our GTM systems, resolving ticket escalations, and coaching a small team to deliver timely and accurate data support.

This is a hands-on, operations-focused role that blends data quality management with team guidance. You’ll work closely with global stakeholders across Sales, Marketing, and Operations teams to keep our data clean, trusted, and actionable.

WHAT YOU WILL DO:

GTM Data Operations

• Oversee daily data management tasks across Salesforce and related GTM systems

• Support record-level data hygiene, validation, and cleanup tasks in Salesforce

• Perform deduplication, field-level corrections, and basic data standardization using tools such as DemandTools

• Handle ticket escalations and coordinate timely resolution of urgent or complex data issues

• Execute bulk record updates, account ownership transfers, and data corrections based on ticket intake

Team Leadership

• Provide day-to-day guidance to a small India-based data support team

• Monitor workload distribution and quality of task execution

• Serve as the primary point of contact for questions, escalations, or rework on GTM data tasks

• Model best practices for documentation, communication, and operational follow-through

Stakeholder Collaboration

• Communicate with SalesOps, Sales, Marketing, and MOps teams on data issues and process handoffs

• Coordinate across functions when records, attribution, or account routing issues arise

• Help troubleshoot “gray areas” with practical problem-solving

Process Maintenance & Documentation

• Maintain and improve SOPs for recurring data workflows and ticket resolution

• Contribute to knowledge base articles, internal wikis, or training docs for onboarding or cross-training

• Lead in efforts to improve team efficiency and innovation

WHAT YOU WILL BRING:

• 5+ years of experience in Salesforce data management or GTM systems support

• Experience with Salesforce standard and custom objects, especially Account and Opportunity structures

• Hands-on experience with at least two of the following: DemandTools, Cloudingo, Data Loader, ZoomInfo, D&B, Clay

• Strong Excel or Google Sheets proficiency for data review and transformation

• Experience with triaging, escalating, and resolving high-volume operational tickets

• Ability to explain technical data issues in clear, concise language

• Demonstrated reliability and ownership in a team-oriented environment

WHAT GIVES YOU AN EDGE:

• Familiarity with firmographic and technographic data workflows

• Understanding of marketing attribution logic and GTM reporting impacts

• Prior experience supporting US-based teams or working in distributed/global models

• Exposure to tools such as BigQuery, SQL, or other BI/analytics platforms

• Experience in a fast-paced environment with changing priorities and limited documentation

READY TO BUILD WHAT'S NEXT? LET’S GET IN MOTION.

COME AS YOU ARE

Belonging isn’t a perk here. It’s the baseline. We work across time zones and backgrounds, knowing the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge what’s possible.

We’re proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law.

PRIVACY STATEMENT

Confluent is an IBM subsidiary which has been acquired by IBM and will be integrated into the IBM organization. By proceeding with this application, you understand that Confluent will share your personal information with other IBM affiliates involved in your recruitment process, wherever these are located. More Information on how IBM protects your personal information, including the safeguards in case of cross-border data transfer, are available here http://ibm.com/careers/us-en/privacy-policy/.