What we offer
In addition to a competitive salary and a rewarding career where you can truly make a difference, we offer a comprehensive package that meets the various needs of our diverse employees, including:
- Ability to participate in inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities;
- Minimum four (4) weeks of paid annual vacation days, increasing with years of service
- Four (4) paid personal days;
- Defined benefit pension plan with OMERS, includes 100-per-cent employer matching;
- Health and dental benefits;
- Employee and family assistance program;
- Maternity and parental leave top up (93% of base salary);
- Training and development programs including tuition reimbursement of $1500 per calendar year;
- Fitness membership discount.
Hybrid Job: This job offers the opportunity to work from home as part of a hybrid work arrangement. This arrangement will allow you to work some days at a TCHC work location and the rest of the time from home. The amount of time required to work at a TCHC work location is flexible, while considering operational and service delivery requirements.
Make a difference
Are you passionate about Risk Operations and Enterprise Risk Management and looking for an opportunity to work with an organization that is dedicated to improving the lives of residents from diverse backgrounds? Do you want to use your leadership experiences to influence community growth? If this sounds like your ideal career, then Toronto Community Housing is the place for you! We are searching for a collaborative and strategic leader who enjoys working in a dynamic and energetic environment. In this role, you will exude your executive presence and exercise a superior level of tact, diplomacy, and critical thinking in delivering a client-centric service model for the liability insurance and claims management, as well as the enterprise risk management program in a manner that aligns with TCHC's tenant focused culture. You will act as the domain expert and will function with a high level of autonomy to provide leadership to the Liability Insurance & Claims Management and Enterprise Risk Management programs.
What you’ll do
Risk Advisory Services
- Adopt a client-centric risk advisory services model to support business functions and projects to identify risk exposures and generate risk control solutions
- Ensure delivery of risk management training and capacity building activities to business functions and projects to advance broader understanding of risk management principles
Claims Management – Liability
- Strategic and operational leadership and decision making for liability claims management
- Identify and implement loss/damage control matters and develop risk mitigation plans
- Co-lead the claims review committee to review liability claims over $50K
- Participates in mediations, both private and mandatory and claim settlement
- Develop and maintain claims management policies and procedures
- Develop and implement standardized risk and claims management advisory services
- Develop and implement standardized risk and claims management training program
- Develop and maintain integrated claims dashboard reports for executive leadership and the Board
Insurance Management – Liability
- Co-leads the negotiation and administration of TCHC annual insurance review and renewal
- Develop the annual cost of risk and ensures it is controlled within approved budget
- Strategic and operational leadership and decision making for liability insurance management
- Develop and maintain insurance management policies and procedures
- Develop and implement standardized risk and insurance management advisory services
- Develop and implement standardized risk and insurance management training program
- Develop and maintain integrated insurance dashboard reports for executive leadership and the Board
- Foster strategic and operational partnership with HSC, Marsh, and vendors
Enterprise Risk Management
- Support implementation and operation of the Enterprise Risk Management (ERM) program
- Support enhancement and sustainability of ERM program in alignment with industry best practices
- Develop and maintain ERM management policies and procedures
- Conduct business and/or enterprise-wide risk assessments as required
- Foster strategic and operational partnership with business functions and/or units
- Develop and maintain centralized risk registry system
- Develop and maintain integrated ERM dashboard reports, which include key and emerging risks
Performance & Fiscal Management
- Fiscal accountability for claims, insurance, and emergency management functions
- Daily leadership, coaching, and mentoring up to three (3) direct reports: Program Supervisors
- Complete performance management plans along with annual and mid-year reviews
What you’ll need
- Bachelor’s Degree required; Candidates with Master’s Degree will be given preference
- Completion of one (