Manager, Sales Operations

Spear Bio, founded in 2021, is a well-funded and rapidly growing biotech start-up headquartered in Woburn, Massachusetts.  Our proprietary technology, Successive Proximity Extension Amplification Reaction (SPEAR), is a novel wash-free immunoassay platform, offering unprecedented sensitivity. We are dedicated to revolutionizing early disease diagnosis and monitoring by providing scalable, ultrasensitive solutions that deliver unparalleled accuracy in measuring low-abundant biomarkers, enabling clinicians and researchers to improve patient outcomes and advance global health.

Overview

The Sales Operations Manager is focused on improving the efficiency and effectiveness of Spear Bio's sales activity, and was just created due to growth of our Commercial organization. You will lead the development of systems, tools, and processes that support the sales team in achieving growth targets. This role requires analytical rigor to manage data, along with the ability to manage complex, multi-stakeholder contract processes and CRM (i.e. Salesforce) platform.

Key Responsibilities

Sales Process Management & Strategy:

• Organize and coordinate lead and opportunity funnel and forecasting processes to ensure accuracy and consistency.

• Support purchase order processing and revenue recognition in collaboration with finance and operations team.

• Coordinate with Operations and Finance on fulfillment of orders.

• Identify sales process bottlenecks and implement solutions to increase productivity.

CRM & Technology Management:

Act as an admin for CRM systems (i.e. Salesforce, HubSpot), ensuring data integrity, usability, and training for the sales team and support day-to-day CRM administration including user setup, permission sets, roles, profiles, and basic configurations

• Manage the commercial tech stack, integrating tools to automate manual tasks.

• Ensure data integrity across Accounts, Contacts, Leads, Opportunities, Quotes, and custom objects

• Maintain key HubSpot / SFDC Integration requirements including field mapping and data reconciliation

• Monitor and maintain inbound lead flow and marketing-to-sales integration and assignment of sales qualified leads.

Reporting & Analytics:

• Support Sales and Marketing Leadership reporting and analytics needs, generating reports and presentations on status of sales and marketing funnel.

• Create dashboards and reports in Excel, CRM, or other tools to track key performance indicators (KPIs) such as revenue, pipeline health, and win/loss rates.

• Analyze market trends and customer insights to guide strategy.

• Create, curate, and track target account lists in support of sales and marketing initiatives including product launches and conference activities.

Contracts:

• Support the sales contract lifecycle, including drafting, reviewing, editing, and documenting quotations, services agreements, and Master service agreements in coordination with Sales Leadership and legal consul.

• Support strategic contract lifecycle, including template management, reviewing, editing, and documenting NDAs, MTAs, and Collaboration Agreements with Strategic Customers.

Required Qualifications

• Bachelor's degree in Business, Finance, Marketing, Information Systems, Analytics, or a closely related discipline

• 2–5 years of experience in a Commercial/Sales Operations role with Salesforce and HubSpot experience

• Hands-on experience administering Salesforce and solid grasp of CRM fundamentals, including lead management, opportunity progression, and funnel performance metrics

• Strong analytical skills with a high level of accuracy and a proactive approach to solving operational issues

• Ability to operate effectively in a fast-moving environment and collaborate with multiple teams

• Experience managing contracts and interacting with legal.

We offer competitive compensation, meaningful stock ownership, comprehensive benefits, and a great work environment. This is an opportunity to enter an innovative, high-growth startup at an early stage and play an integral role in the company's growth and success. We are focused on identifying candidates who have demonstrated leadership and excellence throughout their careers and are excited by the prospect of building an industry-leading company.

Spear Bio Inc. provides equal opportunity in employment to all persons. No person shall be denied equal access because of race, creed, color, religion, national origin, sex, sexual orientation, gender identity, age, or physical/mental disability.

Spear Bio does not accept resume submissions from external recruiting agencies. Any unsolicited resumes or candidate information submitted without prior written agreement will be deemed the property of Spear Bio, and no placement fees will be paid.