Responsibilities:
- Provide regional support for Market Data systems across Asia Pacific, covering daily monitoring, issue resolution, capacity planning, and execution of ad-hoc tasks and projects assigned by Infrastructure and Project Management teams.
- Provide 1st, 2nd, and 3rd level support for Market Data systems (e.g. RMDS/TREP platform, Bloomberg, Infocast, Workspace) across APAC
- Monitor systems and ensure timely, accurate reporting of outages to stakeholders
- Deliver mandatory exchange/vendor upgrades and testing; liaise with vendors on technical matters
- Manage infrastructure capacity, resiliency, and monitoring at both local and regional levels
- Handle Incident, Problem, and Change Management processes
- Escalate complex issues to senior leads where business impact or reputational risk may arise
- Continuously improve documentation and operational procedures to enhance efficiency
- Identify and close monitoring gaps (e.g. via Zabbix)
- Perform testing, validation, and deployment of Market Data infrastructure and products
- Ensure prompt resolution of system issues and breaks
- Maintain non-trading day and holiday calendars
- Distribute vendor and exchange notifications to relevant stakeholders
- Conduct daily morning health checks
- Represent the team on P1 incident bridges and troubleshooting calls
- Track and manage vendor incidents
- Ensure adherence to technical standards across infrastructure and client applications
- Enforce risk management and remediation procedures
- Design solutions aligned with business requirements
- Manage assigned projects end-to-end
Requirements:
Technical & Behavioral Competencies
Technical Skills (Essential)
LSEG Product Suite
- TREP/RTDS infrastructure components (Advanced)
- Contributions (Advanced)
- Workspace & Messenger (Intermediate)
- API, RFA (Basic)
- Entitlements (DACS) (Intermediate)
Bloomberg
- Contributions (Intermediate)
- Data Distribution (Intermediate)
- APIs (Basic)
- B-PIPE (Intermediate)
Other Requirements
- Zabbix (Intermediate)
- RHEL 8.x administration and scripting (Intermediate)
- Network fundamentals (Intermediate)
- General awareness of market data industry trends and tools
Non-Technical Skills (Essential)
- Strong documentation and communication skills
- High sense of ownership and service quality
- Ability to work independently with strong organizational skills
- Knowledge of financial markets (FX, Fixed Income, Equities)
- Experience working in multicultural environments (e.g. SG, HK, JP, FR, UK, IN)
- Analytical, detail-oriented, and self-motivated
- Risk and security awareness
- Ability to perform under pressure and tight deadlines
- Collaborative team player
Qualifications & Experience
- Minimum 5 years’ experience in complex IT infrastructure environments
- Minimum 5 years’ experience in Market Data or dealing room environments
- Background in investment banking or financial services environments
- Hands-on experience with at least 2 relevant technologies and 2 environments listed above
- Experience working across multiple geographies and cultures
- Proven experience managing projects
- ITIL certification or training preferred
Application:
- Apply to this job posting, and email your CV with the job title as the subject line to: T.Wong@GravitasGroup.com