Marketing Operations Coordinator

ABOUT FINN

Finn is a dog wellness brand built by people who really love dogs. We make supplements, toppers, grooming, and dental products that help dogs live healthier, happier lives — and we’re building a brand that’s fun, thoughtful, and genuinely different in the pet space.

We’re a small, fast-moving team that values ownership, curiosity, and getting things done. If you like figuring things out, making systems run better, and being close to the action, you’ll feel right at home here.

THE ROLE

We’re hiring a Marketing Operations Coordinator to support our marketing and social teams by owning the executional and operational work that keeps our day-to-day marketing running smoothly.

This is an early-career, execution-first role — ideal for someone who’s highly organized, detail-oriented, and excited to learn how modern ecommerce, social, AI, and creator marketing actually works behind the scenes.

Your work will help keep our marketing engine running smoothly and allow the team to move faster and make better decisions.

WHAT YOU’LL DO

TikTok Shop & Creator Operations

• Manage day-to-day TikTok Shop operations, including orders, returns, cancellations, and issue tracking
• Monitor and respond to TikTok Shop customer and affiliate messages
• Track and respond to TikTok Shop reviews in a timely manner
• Support affiliate and creator workflows using our TikTok CRM
• Assist with sample fulfillment and creator coordination
• Monitor creator activity, including LIVE participation

Community & Affiliate Support

• Support our Discord-based affiliate community
• Respond to creator questions and messages
• Track creator engagement and re-engage inactive creators

Marketing & Ecommerce Operations

• Support email and SMS execution in Klaviyo
• Assist with customer review generation and responses
• Maintain product listings across Shopify and TikTok Shop
• Troubleshoot basic e-commerce issues

AI & Workflow Optimization

• Use AI tools to improve efficiency
• Help document and improve workflows
• Stay curious and bring ideas for smarter execution

WHAT SUCCESS LOOKS LIKE

• Operations run smoothly and reliably
• Tasks are completed accurately and on time
• Processes become more efficient over time
• The team moves faster and stays focused on high-impact work
• You steadily take on more ownership

WHO YOU ARE

• Early in your career (0–2 years experience)
• Highly organized and detail-oriented
• Comfortable with multiple tools and platforms
• Curious, proactive, and reliable
• Interested in AI-driven workflows

Experience with Shopify, TikTok, Klaviyo, or Discord is a plus, but not required.

GROWTH OPPORTUNITY

This role is designed for you to grow. As a small, close-knit team, Finn offers ample opportunity for personal growth through real ownership and hands-on experience. You’ll work closely with senior leaders, take on increasing responsibility over time, and help shape how our marketing operations run as the company scales. Potential growth paths include marketing operations, social and community management, performance marketing ops, and creator programs.

LOCATION & COMPENSATION

• Full-time, hybrid role based in NYC
• Flexibility for remote work and travel
• Competitive compensation for a junior operations role