Marketplace Domain Subject Matter Expert (SME)

Cwsc

Baltimore, US

On-site

Who this role is best for

Best suited to mid-level professionals with ACA Marketplace expertise working in health insurance policy and regulatory compliance.

Best fit for

Health policy experts with hands-on ACA Marketplace operations experience
— “deep subject matter expertise in the ACA Health Insurance Marketplace”
Regulatory specialists who can translate complex policies into operational guidance
— “ensuring service desk operations reflect accurate, current Marketplace policy”
Training developers with experience creating materials for healthcare stakeholders
— “training curricula reflect accurate, current Marketplace policy”

Things to consider

Must maintain up-to-date knowledge of evolving ACA regulations
— “accurate, current Marketplace policy and regulatory knowledge”

How to stand out

Quantify impact of your policy guidance on stakeholder operations
— “providing technical assistance to issuers, agents and brokers”
Showcase experience developing knowledge management systems for compliance
— “knowledge management content reflect accurate, current Marketplace policy”

Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · CompanyLevel · Senior

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

accurate and current knowledge management
effective training curricula
stakeholder communication

Typical background

healthcare policyinsurance operations

Skills & requirements

Required

ACA Marketplace KnowledgeQHP CertificationCciio Program OperationsTechnical AssistanceKnowledge ManagementTraining CurriculaStakeholder Communication

Preferred

Policy And Regulatory KnowledgeCurriculum Development

Stack & domain

Aca Health Insurance MarketplaceQualified Health Plan (qhp) CertificationCciio Program OperationsTechnical AssistanceService Desk OperationsKnowledge Management ContentTraining CurriculaStakeholder CommunicationsCommunicationLeadershipTeamworkProblem-solvingDecision MakingHealthcareInsuranceRegulatory Compliance

About the role

Original posting from Cwsc via Lever

CWS is pursuing the CMS Marketplace Service Desk (MSD) opportunity. The MSD supports the Center for Consumer Information and Insurance Oversight (CCIIO) by providing technical assistance to issuers, agents and brokers, Application Development Organizations (ADOs), state agencies, and other Affordable Care Act (ACA) Marketplace stakeholders.
The Marketplace Domain SME is a key position responsible for providing deep subject matter expertise in the ACA Health Insurance Marketplace, Qualified Health Plan (QHP) certification, and CCIIO program operations. This individual will serve as the resident domain authority for our MSD team — ensuring service desk operations, knowledge management content, training curricula, and stakeholder communications reflect accurate, current Marketplace policy and regulatory knowledge.

Source: Cwsc careers (Lever)