Merchandise Analyst, Global E-commerce

Overview of the Merchandise Analyst, Global E-commerce role

The eCommerce team is responsible for delivering a superior site experience for the customer, using data and customer insights to deliver easy, inspiring product discovery and helpful, intuitive, content-rich product pages.

You will have the opportunity to collaborate closely with cross-functional partners to deliver a seamless, friction-free, shopping experience online.

Responsibilities

• Perform Seasonal and Ad-hoc product data set-up, UAT + Maintenance

• Manage Related Product setup and Group-to-Category setup

• Update sku attributes, fabric description and category thumbnail post seasonal builds

• Perform daily and weekly site maintenance activities including removing out of stock items, relaunching back in stock items, removing no go-forward SKUs, maintaining rollover SKUs

• In charge of the promo process (including upload of pricing files, Alert & PIP Thumbnail messaging, etc.)

• Update SEO Copy when required

• Resolve/fix PIP (Product Information Page) issues raised by merchants and stores

• Continual review of sites conducting PIP and site scrubs to ensure a seamless and accurate shopping experience

• Support Franchise and Wholesale Partners’ seasonal product data set-up through the provision of web data and images

• Support ad-hoc projects as assigned

• Work across multiple platforms including Netsuite, Airtable, SearchSpring and Barilliance

• Build and maintain relationships based on thorough planning, timely and professional communications, and intelligent problem-solving with internal partners, and cross-functional resources.

Criteria

• Min tertiary qualification and 2 years of e-commerce or related experience (candidates with less experience can be considered for the Specialist position)

• Ability to make timely decisions, anticipate problems, and provide creative solutions

• Strong affinity for the brands and products

• Proven analytical, business planning, and organizational skills

• Ability to deal with ambiguity and a changing environment

• Experience working in a global business and across multiple time zones

• Strong attention to detail

• Intermediate Excel skills (working knowledge with pivot tables and v-lookups)

We believe in People First

We firmly believe that working in a culture focused on diversity, equity, and inclusion spurs innovation,

creates healthy and high-performing teams, and delivers superior customer experiences. Our DEI

initiatives prompt associate participation and engagement, aligning with our core vision to reflect the

communities where we do business and put people first.

#LI-KW1

About Us

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of home furnishings in the United States, Canada, Puerto Rico, Australia, United Kingdom and the rest of the world with franchise partnerships. Our family of brands are Williams-Sonoma, Pottery Barn, Pottery Barn Kids, PBteen, West Elm, Williams-Sonoma Home, Rejuvenation, Mark and Graham, and GreenRow. Our passion for high-quality products, functional design, outstanding customer service, enhancing the lives of our customers and the communities remains as our core values.

Today, we are a more than USD 8.7 billion company, with a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.

The Singapore regional office was set up in 2008 and we currently have more than 160 associates in functions such as sustainability, customs & compliance, finance, human resource, information technology, inventory planning, logistics, sourcing and quality assurance.

The Global team is an inclusive employer where we recruit and provide employees with fair opportunities on the basis of merit, regardless of age, race, gender, religion, marital status and family responsibilities, or disability. Find out more about us at our WSI LinkedIn Page !