New Partner Experience Team Lead - Belgium Market (12 months FTC) - Dutch Speaking

Deliveroo
Manchester, GB
On-siteCareer-pivot friendly

Who this role is best for

Best suited to Dutch-speaking managers with account management experience working in a hybrid office setting in Manchester.

Best fit for

  • Dutch-speaking managers with team oversight experience in customer-facing roles.
    — “Fluent in English and in Dutch/Flemish is required for this role”
  • Leaders who thrive on coaching teams to achieve measurable performance improvements.
    — “coaching the team to develop skills, oversight of team behaviour and attendance”
  • Professionals comfortable with hybrid work arrangements and fixed office days.
    — “working in the Manchester office 3 days a week”

Things to consider

  • Fixed-term contract for 12 months with no mention of extension possibilities.
    — “12 months FTC”

How to stand out

  • Quantify past successes in team performance improvements and target achievement.
    — “Report on performance & putting action plans in place to drive improved performance”
  • Demonstrate process optimization skills for onboarding or account management workflows.
    — “developing and refining important onboarding processes”
  • Highlight bilingual fluency in Dutch/Flemish beyond basic proficiency claims.
    — “Fluent in English and in Dutch/Flemish is required”
Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · TeamLevel · Lead

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • Improved team performance
  • Developed onboarding processes
  • Ensured restaurant success
Typical background
Customer ServiceAccount ManagementTeam Leadership

Skills & requirements

Required

Team ManagementCoachingPerformance ManagementOnboarding ProcessesCustomer Service

Preferred

Account Management

About the role

Original posting from Deliveroo via Ashby

New Partner Experience Team Lead - Belgium Market (12 months FTC) - Dutch Speaking

As a New Partner Experience Team leader you will manage a team of New Partner Experience agents, working to get new restaurants running on Deliveroo within Belgium, and growing their order volume over the first 8 weeks on the platform.

You will work as part of the SMB (Small & Medium Business) team in Manchester, reporting to the Head of New Partner Experience and will work in the Manchester office on a hybrid basis.

Hours of work will be Monday to Friday, 9am-5:30pm. This is a hybrid role, working in the

Manchester office 3 days a week.

Responsibilities (your team)

  • Responsible for the daily oversight of a team of New Partner Experience Agents
  • Main activities to include coaching the team to develop skills, oversight of team behaviour and attendance, providing reporting on results, and developing and refining important onboarding processes, to ensure restaurants are set up for success
  • Work together with other Team Leads
  • Report on performance & putting action plans in place to drive improved performance.
  • Ensure your team hit agreed goals, establishing a performance management framework for your team
  • Ensure restaurants are comfortable with our systems so that they can make the most of their new partnership

Required skills (your role)

  • Fluent in English and in Dutch/Flemish is required for this role
  • 2+ years management experience
  • Experience in account management or customer service desirable
  • Ability to work to targets and a get up and go attitude

Workplace & Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their

welfare. We offer a wide range of great benefits in areas including health, family, finance,

community, convenience, growth, time away and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully

diverse it can be. That means we have no judgement when it comes to any one of the things

that make you who you are - your gender, race, sexuality, religion or a secret aversion to

coriander. All you need is a passion for (most) food and a desire to be part of one of the

fastest growing startups in an incredibly exciting space.

Source: Deliveroo careers (Ashby)

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