New Partner Experience Team Lead - Belgium Market (12 months FTC)

Deliveroo
Manchester, GB
HybridCareer-pivot friendly

Who this role is best for

Best suited to experienced managers with a background in account management or customer service, working in a hybrid office setting in Manchester with a focus on the Belgium market.

Best fit for

  • Managers with experience in performance-driven team leadership.
    — “Ensure your team hit agreed goals, establishing a performance management framework for your team”
  • Candidates comfortable with hybrid work and office-based collaboration.
    — “This is a hybrid role, working in the Manchester office 3 days a week”
  • Professionals with a knack for coaching and process refinement.
    — “coaching the team to develop skills, oversight of team behaviour and attendance, providing reporting on results, and developing and refining important onboarding processes”

Things to consider

  • Fixed-term contract of 12 months with no mention of extension.
    — “12 months FTC”
  • Requires in-office presence three days a week in Manchester.
    — “working in the Manchester office 3 days a week”

How to stand out

  • Demonstrate specific strategies for improving team performance metrics.
    — “Report on performance & putting action plans in place to drive improved performance”
  • Highlight past success in onboarding or training roles.
    — “developing and refining important onboarding processes, to ensure restaurants are set up for success”
  • Showcase experience with cross-team collaboration initiatives.
    — “Work together with other Team Leads”
Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · TeamLevel · Manager

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • improved performance of new partner experience team
  • successful onboarding of new restaurants
Typical background
customer service managementaccount management

Skills & requirements

Required

Team ManagementPerformance ManagementCustomer Service

Preferred

Account ManagementOnboarding Processes

Stack & domain

ManagementAccount ManagementCustomer ServiceLeadershipCoachingProblem-solvingRestaurant OnboardingPerformance Management

About the role

Original posting from Deliveroo via Ashby

New Partner Experience Team Lead - Belgium Market (12 months FTC)

As a New Partner Experience Team leader you will manage a team of New Partner Experience agents, working to get new restaurants running on Deliveroo within Belgium, and growing their order volume over the first 8 weeks on the platform.

You will work as part of the SMB (Small & Medium Business) team in Manchester, reporting to the Head of New Partner Experience and will work in the Manchester office on a hybrid basis.

Hours of work will be Monday to Friday, 9am-5:30pm. This is a hybrid role, working in the

Manchester office 3 days a week.

Responsibilities (your team)

  • Responsible for the daily oversight of a team of New Partner Experience Agents
  • Main activities to include coaching the team to develop skills, oversight of team behaviour and attendance, providing reporting on results, and developing and refining important onboarding processes, to ensure restaurants are set up for success
  • Work together with other Team Leads
  • Report on performance & putting action plans in place to drive improved performance.
  • Ensure your team hit agreed goals, establishing a performance management framework for your team
  • Ensure restaurants are comfortable with our systems so that they can make the most of their new partnership

Required skills (your role)

  • 2+ years management experience
  • Experience in account management or customer service desirable
  • Ability to work to targets and a get up and go attitude

Workplace & Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their

welfare. We offer a wide range of great benefits in areas including health, family, finance,

community, convenience, growth, time away and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully

diverse it can be. That means we have no judgement when it comes to any one of the things

that make you who you are - your gender, race, sexuality, religion or a secret aversion to

coriander. All you need is a passion for (most) food and a desire to be part of one of the

fastest growing startups in an incredibly exciting space.

Source: Deliveroo careers (Ashby)

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