Operational Data Analyst

About Nabla

We are a team of entrepreneurs, clinicians and engineers committed to bringing back joy to the practice of medicine.

Together with a community of clinician innovators, we’ve harnessed the best of machine learning science to develop Nabla: the leading AI assistant that’s restoring the human connection at the heart of healthcare. By streamlining clinical documentation, Nabla is helping clinicians focus on what matters most - patient care. Today, over 100,000+ clinicians across 130+ healthcare organizations trust Nabla to support how they deliver care every day.

We’re at the start of an ambitious journey: Ambient listening, dictation, coding, and command capabilities are all converging into a proactive assistant that intuitively streamlines clinical and financial workflows.

Backed by a recent $70M Series C, we’re hiring to build the next generation of clinical AI and improve the lives of clinicians and patients everywhere.

This is a great time to join us!

The Role

We are looking for an Operational Data Analyst to turn real-world customer deployments into scalable insight. In this role, you will analyze implementation patterns, product usage, and operational workflows to identify what drives adoption, retention, and expansion across our customer base. You will partner cross-functionally with our Customer Success, Product, and Sales teams to translate data into best-practice playbooks, measurable success benchmarks, and evidence-based collateral that strengthens both our roadmap and our market narrative.

Responsibilities

Operational Analytics

• Analyze customer implementation data, product usage patterns, and lifecycle metrics to identify new areas of impact and clinical value.

• Build and maintain dashboards that track Go Live performance, time-to-value benchmarks, and early indicators of customer engagement.

• Quantify the impact of configuration decisions, workflow design, and feature utilization on customer outcomes.

• Identify trends and recurring friction points across deployments, translating them into structured insights for Operations and Product teams.

Cross-Functional Collaboration

• Collaborate with Clinical Product to surface real-world deployment insights that inform roadmap prioritization and feature refinement.

• Work with Sales and Customer Success to develop evidence-based narratives around product value and operational impact.

• Work with the Marketing team to evaluate communication opportunities, shape messaging based on real-world product impact, and support the development of relevant content and thought leadership.

• Support leadership with structured analysis to guide strategic decisions around customer segments, workflows, and growth opportunities.

Qualifications

• 3+ years of experience with clinical operations and business operations data.

• Masters degree or higher in data science or related field (preferred).

• Demonstrated track record of turning ambiguous business questions into structured analyses and actionable recommendations.

• Excellent communication and writing skills, with the ability to collaborate effectively across teams.

• Strong project management skills, with proven ability to manage multiple priorities simultaneously.

Analytical & Technical Skills

• Strong SQL proficiency and experience working with large, structured datasets.

• Experience building dashboards and reporting frameworks (e.g., Looker, Mode, Tableau, Sigma, etc.).

• Ability to design metrics that connect operational inputs to business outcomes (e.g., time-to-value → retention → expansion).

Benefits

Just like we’re dedicated to supporting doctors’ well-being, ensuring yours is a top priority. We firmly believe that by prioritizing your well-being, we support you to excel in your work.

Here are the benefits you get when joining Nabla:

• Compensation and Equity: Competitive salary and stock options

• Comprehensive Health Plans: 100% individual coverage for Medical, Dental, and Vision insurance

• Time Off: Unlimited paid time off and 11 national holidays

• Health Comes First: Unlimited sick leave

• Parental Leave: Paid leave for new parents

• Remote-friendly: $1,500 to purchase home office equipment

• Trust & accountability: Full ownership of your time and schedule

Life at Nabla

When you become a part of our company, you join a team of excellence-driven, curious, and genuinely kind individuals. Together, we're committed to making clinicians' lives easier and improving healthcare experiences for everyone. We believe in a world where clinicians can focus on what they were trained to do - caring for their patients, and where no patient feels their visit was rushed.

We come to work excited to leverage AI to do more for clinicians. We’re obsessed with our users’ satisfaction and we actively seek out opportunities to engage one-on-one with clinicians to understand how Nabla can better help. We consistently look for ways to improve and do not shy away from doing the work to e