Operational Excellence Manager – Europe

Spreetail

Leighton Buzzard, GB

Career-pivot friendly

Who this role is best for

Best suited to bilingual professionals in logistics or ecommerce who bridge client needs with operational execution.

Best fit for

Account managers who balance customer service with operational problem-solving.
— “combination of customer service, account management, and logistics operations”
Mid-level specialists adept at client retention through communication.
— “ensuring smooth communication and effective problem-solving”

Things to consider

Mandatory bilingual requirement in English and Mandarin.
— “This role must have the ability to speak English and Mandarin”
Role requires bridging client expectations with operational realities.
— “acts as a bridge between the clients and the company's operations”

How to stand out

Demonstrate past success in logistics client retention.
— “maintain high levels of client satisfaction and retention”
Showcase bilingual proficiency in professional settings.
— “ability to speak English and Mandarin to better serve the clients”

Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · TeamLevel · Mid Level

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

Ensured high levels of client satisfaction and retention
Served as a bridge between clients and company operations

Typical background

Experience in account managementStrong background in logistics operations

Skills & requirements

Required

Operational ExcellenceAccount ManagementLogistics OperationsCustomer Service

Preferred

Mandarin

About the role

Original posting from Spreetail via Lever

Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs. Learn how we are building one of the fastest-growing ecommerce companies in history: www.spreetail.com.
An Account Manager is responsible for ensuring that clients using the company's logistics services are satisfied and achieve their desired outcomes. This role involves a combination of customer service, account management, and logistics operations to maintain high levels of client satisfaction and retention. The specialist acts as a bridge between the clients and the company's operations, ensuring smooth communication and effective problem-solving.
This role must have the ability to speak English and Mandarin to better serve the clients we work with heavily.

Source: Spreetail careers (Lever)