Role Overview
As the Senior Operational Risk Manager, you will be working closely with the Head of Operational Risk Management and be responsible to design, implement, and oversee a world-class operational risk management framework across our global crypto exchange and payments business. You will act as a bridge between the structured governance of traditional investment banking and the fast-paced innovation of the digital asset industry.
As a regulated entity across multiple jurisdictions, our operational risk work must satisfy the most rigorous requirements from regulators worldwide. This role offers unparalleled exposure to global operations within a sophisticated organization. You will navigate a complex ecosystem featuring multi-asset classes and diverse business types, supported by a collaborative leadership team and high-caliber risk professionals.
Key Responsibilities
- Global Framework & Strategy
- Design and execute the Enterprise Risk Management (ERM) strategy, ensuring it meets the stringent standards of global financial authorities.
- Maintain a robust Operational Risk Management Framework (ORMF) that scales across diverse sub-entities and types of businesses while remaining compliant with local jurisdictional laws.
- Standardize risk methodologies to provide a unified "Single View of Risk" for both internal board reporting and external regulatory scrutiny.
- Core Operational Risk Exercises
- RCSA Implementation: Design and implement operational risk assessment such as Risk and Control Self-Assessment (RCSA) process across all business lines (Trading, Custody, Payments, Engineering, etc.).
- KRI & Incident Management: Develop accurate Key Risk Indicators (KRIs) and manage the operational loss event lifecycle, ensuring Root Cause Analysis (RCA) leads to tangible control improvements.
- Regulatory Excellence & Business Resilience
- Regulatory Satisfaction: Ensure all operational risk activities satisfy the rigorous expectations of regulators in jurisdictions that the firm operates and holds license with across Asia, Europe and America.
- Strategic Input: Act as a critical bridge by translating regulatory requirements into actionable inputs for our business lines.
- Resilience Advisory: Partner with business leaders to help them internalize these requirements, directly improving our compliance posture and overall risk-resilience practices across the organization.
- Cross-Functional & Global Collaboration
- Partner with Commercial, Product, Engineering, and Liquidity Management teams to assess risks associated with multi-asset class product launches.
- Collaborate with Legal, Compliance and Finance to ensure risk policies stay ahead of the evolving global regulatory and industry practice landscape.
- Manage dependencies across global sub-entities, ensuring local risks are escalated and managed with consistent group-level rigor.
Required Qualifications
- Experience: 5+ years in Operational Risk Management, preferrably with a a global investment bank or asset manager.
- Leadership: Proven track record of collaborating with internal and external team members with hands-on experience in managing large-scale, cross-departmental projects.
- Regulatory Provenance: Direct, hands-on experience managing audits or inquiries from major global financial regulators.
- Expertise: Mastery of standard OpRisk tools and methodologies (RCSA, Loss Data, Scenario Analysis, Stress Testing).
- Adaptability: A fast learner with the ability to apply "TradFi" rigor to a tech-forward, multi-asset environment.
Preferred Skills & Attributes
- Digital Asset Knowledge: Familiarity with blockchain mechanics or DeFi is a plus, but the interest and ability to learn and adapt your risk expertise to this space is what matters most. You will be guided by highly experienced senior experts in both tra-fi and digital asset domain, so this opportunity is ideal for those who want to expand or further advance their knowledge and experience in this fast-growing area.
- Communication: You will be a key point of contact for various business lines. Your success critically depends on your ability to demystify risk processes and build collaborative relationships across the organization. You should have the ability to take professional risk concepts (such as RCSA methodologies or incident reporting requirements) and explain them to colleagues in other departments using clear, jargon-free language. Being an effective and confident communicator, you should feel comfortable to interact with colleagues across different business lines, helping them understand the importance of the task so they are motivated to collaborate on a solution.
Vision & Mission
- OSL is the first SFC-licensed digital asset platform in Hong Kong and a PayFi innovator. Through stablecoin payments, cross-border settlement and global licensing, we are building the next-generation payments network. Stablecoins have become everyday money across emerging markets and are widely