Operations Manager, Change

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. 

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about http://hims.com/about and hims.com/how-it-works http://hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals http://www.hims.com/careers-professionals.

ABOUT THE ROLE:

The Operations Manager, Change is responsible for leading and overseeing initiatives to identify areas for improvement within an organization, analyze processes, develop strategies to optimize workflows, eliminate waste, and implement sustainable changes across different departments, fostering a culture of continuous improvement through data-driven analysis and effective change management practices. This is a hands-on role that requires active engagement in labor management, workflow optimization, and continuous improvement projects. Collaboration with cross-functional teams is essential to achieve operational goals and maintain a high-performing operations team.  

This role is based in on site in our Gilbert, AZ facility.

YOU WILL:

• Leading Change Management Initiatives:

Facilitating change management processes to ensure smooth transition during implementation of new processes, addressing employee resistance and providing necessary training and support. 

• Identifying Improvement Opportunities:

Conducting process assessments, data analysis, and gap analysis to identify areas for improvement across operations, including cost reduction, quality enhancement, and efficiency gains. 

• Developing Improvement Strategies:

Designing and implementing continuous improvement plans aligned with organizational goals, utilizing methodologies like Lean Six Sigma, value stream mapping, and other relevant tools. 

• Project Management:

Leading cross-functional teams on improvement projects, setting clear goals, timelines, and performance metrics to track progress and achieve desired outcomes. 

• Data Analysis and Reporting:

Collecting, analyzing data to measure the impact of improvement initiatives, and presenting findings to leadership to demonstrate ROI and identify areas for further optimization. 

• Training and Coaching:

Providing training and coaching to employees on continuous improvement methodologies, problem-solving techniques, and change management principles. 

• Stakeholder Management:

Collaborating with different departments and stakeholders to ensure alignment with improvement initiatives and address concerns effectively. 

• Change Management expertise:

Proven track record of successfully managing change initiatives and facilitating organizational transitions. 

• Lean Six Sigma Certification:

Knowledge and experience applying Lean Six Sigma methodologies to optimize processes. 

YOU HAVE:

• Experience: 5+ years of hands-on experience manufacturing, compounding, fulfillment, or a related operational environment. 

• Education: Bachelor’s degree in a relevant field (e.g., Business or Analytics) is required. Equivalent work experience may be considered.

• Technical Skills: Microsoft, Looker and other software used for production planning

• Soft Skills: Excellent communication, leadership, and problem-solving skills. Ability to manage multiple priorities, adapt to changing production needs, and work effectively under pressure. Ability to lift up to 50 lbs and perform physical tasks, including walking, standing, and bending.

• Ability to lead through others and provide direction to exempt leadership on flow moves and labor moves.  Being comfortable with leading and working through others.

• Can work any shift in the Pharmacy/Fulfillment/Compounding teams.  H&H is a 24/7 operation.

OUR BENEFITS (THERE ARE MORE BUT HERE ARE SOME HIGHLIGHTS):

• Competitive salary & equity compensation for full-time roles

• Unlimited PTO, company holidays, and quarterly mental health days

• Comprehensive health benefits including medical, dental & vision, and parental leave

• Employee Stock Purchase Program (ESPP)

• Employee discounts on hims & hers & Apostrophe online products

• 401k benefits with employer matching contribution

• Offsite team retreats

Conditions of Employment: 

• This position will require working with Hazardous Drugs (HD) and would require that Personal Protective Equipment (PPE) be worn for the length of working with these drugs. These items would include gloves, respiratory protection, gown and other items as required.

• This position requires medical approval to wear respiratory protection in the form of negative or positive pressure respirators, including N95, full face respirator, SCBA, or Powered Air Purifying Respirator (PAPR).

• Physical exertion required. Including, but not limited to, walking up to 50% of the time, standing up to 100% of the time, squatting and bending up to 20% of the time and lifting up to 80% of the time for up to a twelve hour shift. Must be able to lift up to 50lbs.

• Due to the risk of reproductive capability in handling or compounding certain Hazardous Drugs (HD) associates must be willing to confirm that they understand the potential risks (teratogenicity, carcinogenicity and reproductive effects) of handling hazardous drugs.

We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply—even if you're not sure if your background or experience is a perfect match.

Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@forhims.com and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.

To learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement https://www.hims.com/global-candidate-privacy-statement.