Operations Representative

ABOUT THE TEAM

We’re looking for a motivated individual to join our Deliveroo Rider Onboarding/Compliance Team. This is an exciting and fast-paced team that plays a key role in helping applicants become Deliveroo riders, ensuring we maintain a strong and available fleet to meet customer demand. This is the perfect opportunity to join a dynamic, growing company and develop your operational skills in a supportive environment.

ABOUT THE ROLE

Reporting to the Rider Onboarding and Compliance Team Lead(s), you will work closely with the wider Rider Operations and Compliance teams. Your responsibilities will span the entire rider lifecycle, from ensuring a smooth and efficient onboarding experience for new applicants to proactively maintaining the compliance of our active riders. You will manage key stages of the onboarding process, support applicants through their journey, and help maintain accurate pipeline pacing to meet supply needs across various markets. In addition, you will be responsible for managing compliance pipelines to reduce rider downtime and ensure Deliveroo is compliant with local laws at all times. This role requires strong attention to detail, a focus on process excellence, and the ability to work collaboratively in a fast-moving environment.

Work full time in the Manchester Office hybrid working policy 3 days in the office and 2 days at home. Different shifts possibilities:

• Monday - Friday with some Weekend work ( 1 weekend every 6-8 weeks)

• Tuesday-Sunday

• Wednesday-Monday

• Thursday-Tuesday

• Friday-Wednesday

Your main responsibilities will include:

• Support applicants through the onboarding stages by ensuring smooth movement through application flows

• Work towards weekly hiring targets by managing onboarding flows effectively, and proactively identify and escalate any bottlenecks or blockers that could impact achievement of targets.

• Launching new markets, being involved in everything from the rider apply page to hitting our target

• Work with our Vendors and ensure they are assigned to tasks daily, and perform weekly QA Work to targets, maintaining a high and level of productivity and quality

• Escalate issues with proposed solutions and share feedback with your manager

• Willing to help out on a range of admin tasks

• Help all our markets with their supply pipelines and flows

• Accurately load riders to compliance sweeps to ensure we have valid and compliant rider information and documentation

• Respond to internal and external compliance escalations

• Ensure the Rider Compliance Team process and training documentation is up-to-date

• Collaborate with the Compliance Team to identify opportunities for reducing inefficiencies within our processes

• Collaborate with the broader Rider Compliance Team to achieve KPIs and targets

• Proactively identify, investigate and take appropriate actions to mitigate rider compliance risk within our fleet or processes

Requirements

• You are proficient in written and spoken English

• You have strong communication skills

• You are highly organised with excellent attention to detail

• You are comfortable following structured processes and escalating where guidance is needed

• You are a team player and collaborate well with others

• You are adaptable and can work effectively in a fast-paced environment

• You are motivated, consistent, and eager to learn

Desirable

• Experience using Saleforce and Gsheets

• Proficient in French, Dutch, Italian

Benefits

25 days holiday, paid bank holidays, pension, life, health & dental insurance

Deliveroo Plus subscription, benefits including discounted gym subscription, wellbeing

Employee assistance program, Cycle-to-work scheme

Company-paid team meals and nights out

Online learning courses

Why Deliveroo?

Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, as they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, seeking to answer some of the most interesting questions out there. We move fast, value autonomy, we are always looking for new ideas.

Workplace & Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer multiple great benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an exciting space.