Operations Specialist

Kodiak
Lancaster, US
On-siteVisa sponsorshipCareer-pivot friendly

Who this role is best for

Best suited to mid-level operations professionals comfortable with shift work and troubleshooting autonomous systems in the transportation sector.

Best fit for

  • Detail-oriented professionals with experience in logistics and shift scheduling.
    — “Accurately track and precisely document progress of runs
  • Individuals with strong problem-solving skills in high-stress environments.
    — “ability to work under high stress situations while using good judgment
  • Candidates proficient in Google Office tools and documentation.
    — “Knowledge in Google Office such as spreadsheets, docs, drive, etc.

Things to consider

  • Requires availability for night and weekend shifts.
    — “work flexible shifts & schedules including days, nights and weekends
  • Must handle troubleshooting autonomous systems and documenting issues.
    — “Troubleshoot and document any issues encountered with the autonomous system

How to stand out

  • Highlight experience in creating and maintaining SOPs.
    — “Create and maintain SOP documentation for operations processes
  • Demonstrate past success in managing complex schedules.
    — “Set driver schedules based on available assignments
  • Showcase experience in call center or similar environments.
    — “Previous experience in a call center or similar environment preferred
Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · TeamLevel · Junior

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • accurate tracking and documentation of operations
  • effective communication with safety drivers
  • efficient scheduling and management
Typical background
experience in operationsbackground in logistics or transportation

Skills & requirements

Required

SchedulingTroubleshootingDocument ManagementTeam CommunicationData EntryOperational DocumentationSystem Management

Preferred

Autonomous WorkFlexible SchedulingHigh-stress ManagementOperating System TroubleshootingGoogle Office Proficiency

Stack & domain

Google OfficeSpreadsheetsDocsDriveTroubleshootingOperating SystemsSop DocumentationAv System SetupCommunicationProblem-solvingCritical ThinkingOrganizational SkillsMultitaskingTeamworkOperationsProductionLogistics

About the role

Original posting from Kodiak via Greenhouse

Kodiak Robotics, Inc. was founded in 2018 and has become a leader in autonomous ground transportation committed to a safer and more efficient future for all. The company has developed an artificial intelligence (AI) powered technology stack purpose-built for commercial trucking and the public sector. The company delivers freight daily for its customers across the southern United States using its autonomous technology. In 2024, Kodiak became the first known company to publicly announce delivering a driverless semi-truck to a customer. Kodiak is also leveraging its commercial self-driving software to develop, test and deploy autonomous capabilities for the U.S. Department of Defense.

As an Operations Specialist you’ll be assisting our development and production operations in a safe, efficient, and precise manner at Kodiak.

In this role, you will:

Communicate with multiple safety drivers in an energetic and courteous manner

Accurately track and precisely document progress of runs throughout your shift

Manage and update info accordingly within the company's Truck Management System

Set driver schedules based on available assignments which could include weekend and night shifts

Create and maintain SOP documentation for operations processes

Troubleshoot and document any issues encountered with the autonomous system

Report trip issues and logistical discrepancies as needed

Assist with AV system setup which includes cross-checks through checklist and other required health checks

What you'll bring:

Willing and able to work flexible shifts & schedules including days, nights and weekends

Be a motivated individual with the ability to work under high stress situations while using good judgment

The ability to use critical thinking and problem solving skills

Strong understanding of how to properly troubleshoot problems while using various Operating systems

Knowledge in Google Office such as spreadsheets, docs, drive, etc.

Excellent organizational skills and the ability to prioritize and multitask

Previous experience in a call center or similar environment preferred

What we offer:

Competitive compensation package including equity and bonuses

Excellent Medical, Dental, and Vision plans through Kaiser Permanente, Anthem, and Guardian (including a medical plan with infertility benefits)

Accrued PTO and generous parental leave policies

Long Term Disability, Short Term Disability, Life Insurance

Wellbeing Benefits - Headspace, One Medical, Gympass, Spring Health

Fidelity 401(k)

Commuter, FSA, Dependent Care FSA, HSA

Various incentive programs (referral bonuses, patent bonuses, etc.)

 

At Kodiak, we strive to build a diverse community working towards our common company goals in a safe and collaborative environment where harassment of any kind is strictly prohibited. Kodiak is committed to equal opportunity employment regardless of race, ethnicity, religion, gender identity, sexual orientation, age, disability, or veteran status, or any other basis protected by applicable law.

 

In alignment with its business operations, Kodiak adheres to all relevant statutes, regulations, and administrative prerequisites. Accordingly, roles that carry more sensitive requirements may be limited to candidates that can satisfy additional scrutiny and eligibility for such positions may hinge on verification of a candidate’s residence, U.S. person status, and/or citizenship status. Should the position require, and Kodiak determines that a candidate’s residence, U.S. person status, and/or citizenship status necessitate an export license, bar the candidate from the position, or otherwise fall under national security-related restrictions, Kodiak will consider the candidate for alternative positions unaffected by such restrictions, under terms and conditions set forth at Kodiak’s sole discretion, or, as an alternative, opt not to proceed with the candidate’s application. If applicable, Kodiak may provide visa sponsorship for eligible candidates.

 

We use a third-party AI tool (Endorsed) to assist in the initial screening of applications. As part of the evaluation process, we provide Endorsed with job requirements and candidate-submitted applications. Final hiring decisions are made by our human recruitment team, and no automated system makes the ultimate decision regarding hiring. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. We began using Endorsed on January 1, 2026. You can review the independent bias audit report covering our use of Endorsed [here](https://endorsed.com/local-law-144). By submitting your application, you acknowledge that your application may be processed by AI systems as part of the screening and selection process. If you have any questions or would like to request a separate review of your application, please contact careers@kodiak.ai with "Separate Review Request" in the email subject line.

 

Source: Kodiak careers (Greenhouse)

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